Banquet Captain - Casino jobs in Pennsylvania

Overview                        
The Banquet Captain is responsible for managing banquet events at the Club. The successful candidate will have excellent leadership, communication skills and superior customer service to ensure all food and beverage operations run smoothly for guests. Managing the employees and activities throughout the club, ensuring the highest quality service.

Responsibilities

• Maintain all banquet standards and steps of service, ensuring appropriate skills are met to satisfy the needs of the operation
• Maintain and execute all assigned events while working alongside the bar and culinary teams
• Hands-on execution of the daily operations of the banquet department including assisting with staff assignments, pre-shift meetings, and supervising staff
• Review all details of BEO’s and check all room sets prior to each event for accuracy including china, glassware, silverware, linen, and floor plan
• Interact with members and their guests, providing responsive service and developing an awareness of members likes and preferences
• Maintain communication with all departments to ensure guest service needs are met
• Attend and participate in regularly scheduled departmental team meetings
• Coordinate with housekeeping and facilities to ensure all areas are set and guest-ready
• Coordinate with the banquet manager and event contact for seamless event execution
• Provide guests at catered events exceptional service throughout all phases of their experience at the Club while holding full menu knowledge and preparation methods
• Maintain all equipment, tools, supplies, and appearance of the event spaces while ensuring all equipment is in working order
• Work closely with the catering sales and banquet culinary operations teams to participate in successful banquet events throughout the club
• Maintain confidentiality of all members and Club information
• Follow grooming and uniform standards established for this role
• Work as a team, effectively communicating with management and co-workers
• Ensure that all member, guest and employee areas are maintained in a safe and secure environment
• Performs all other duties as directed by immediate supervisors

Qualifications                      

• Minimum of 2-3 years banquet experience at a luxury hotel, high-end restaurant, or private club with similar operational responsibilities
• Minimum of 3 year experience in supervising staff, including assignment of duties, evaluating service, and conducting disciplinary action as required
• Ability to read and interpret documents, ordering guides, inventory sheets, and scheduling
• Excellent communication skills, both verbal and written
• Ability to prioritize and organize work assignments and multi-task
• Possess good computer skills, being proficient in Excel, Word, and having knowledge of operating POS systems
• Must have a positive attitude, be self-motivated, polite, and energetic
• Punctuality and regular and reliable attendance.
• Must be dependable and available to work within the club on weekends, nights and/or holidays based on business demands

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (Safe Harbor 401k, Traditional & Roth Options)
• Life & AD&D Insurance
• Paid Time Off (Vacation, Sick & Holidays)
• Paid Short Term & Long-Term Disability
• Family Leave (Paid Maternity & Paternity)
• Professional Training & Development
• Complimentary Meals & Snacks in our Employee Cafeteria
• Wellness Programs & Resources