Annuities Customer Service Supervisor jobs in Alaska
Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Annuities Customer Service Supervisor jobs
Customer Service Supervisor
- Alaska Power & Telephone Company
-
Ketchikan, AK
FULL_TIME
-
Alaska Power & Telephone has a 3 full-time opportunities for Customer Service Supervisors based in Alaska. The Customer Service Supervisor will oversee a team of Customer Service Representatives in providing exceptional service to our customers, handling escalated customer inquiries, and ensuring smooth operations within the customer service department. This position will ensure all team members are cross trained and able to assist customers in both power and telecommunications, oversee the call center and assist team members during customer interactions, ensure team members are prepared to meet billing deadlines and assist them with completing both power and phone billing. An ideal candidate will stay current on all changes in regulations and services we provide and ensure CSR team is aware of any changes. As a Customer Service Supervisor, it is imperative that the chosen candidate ensure their team members have the knowledge to perform all aspects of their CSR role to the best of their ability.
We are looking for a dependable, unflappable person who excels at juggling multiple tasks and providing exceptional supervision and customer service. Our ideal candidate is a person who is driven to serve our customers with a positive "can-do" attitude, who is great with people, eager to learn and can communicate effectively in a fast-paced work environment.
Job Duties And Responsibilities- Supervise and mentor a team of customer service representatives, assign daily tasks and ensure that task deadlines are met.
- Handle escalated customer inquiries and provide resolutions, refer to management when customer issues/complaints cannot be resolved.
- Ensure customer service standards are met and maintained.
- Collaborate with other departments to address customer concerns.
- Monitor team performance and provide feedback for improvement.
- Conduct training sessions for customer service representatives.
- Strive to maintain a high level of customer satisfaction.
- Assist with monthly power and phone billings for multiple properties.
- Assist with Miscellaneous billing, meter maintenance in command center and CIS, monthly meter reads, and monthly billing reports.
- Work with other departments to complete projects ie mapping, billing.
- Monitor incoming calls to the call center and assist CSRs with any issues that may arise while assisting customers.
- Work with team of CSRs to process line Extensions.
- Work with the CSR manager on any policy/procedure changes. Communicate any issues or concerns so we can trouble shoot and come up with a resolution.
- Documents and upholds department policies and procedure, ensure your team is following.
- Participate in safety meetings.
- CSR team member timekeeping, including setting appropriate staffing levels and approving requests for time off.
- Conduct CSR team member annual performance evaluations.
- Ability to be a team leader and work in a fast-paced environment
- Ability to handle difficult customer interactions to a positive resolve
- Ability to stay current and up to date on all aspects and needs of the position
- Must have a H.S diploma or GED
- 5 years' experience in a business office setting
- 5 years' experience in Customer Service
- Computer skills including Microsoft Excel & Word
- Experience working for an electric or telecommunication
- 5-10 years' experience working as a CSR in Power and Telephone Utilities
- Excellent communications skills both in writing and verbal
- Strong customer service skills including the ability to support CSR team when dealing with an emotionally charged customer.
- Strong leadership skills
- Well versed with customer service management systems
- Attention to detail and accuracy.
- Ability to adapt to change.
- Knowledgeable in regulations regarding phone and power
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
- Employee must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. Work is mostly performed from a sedentary posture
- The employee is regularly required to hear, talk, sit and use hands and fingers to operate a keyboard and phone
- The employee may occasionally be required to reach with hands and arms and lift, handle, or move objects weighing up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust vision.
- 10 Days Ago
Customer service supervisor
- Unifi
-
Juneau, AK
FULL_TIME
- Benefits Flight Benefits - exclusive travel privileges for yourself and your family Competitive pay with daily access to earned wages Paid holidays and Paid time off Comprehensive Medical, Dental, and...
- 20 Days Ago
Full-Time Customer Service Supervisor
- KOHLS
-
Anchorage, AK
FULL_TIME
- About the RoleIn this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, c...
- 2 Days Ago
Airport Customer Service Supervisor - JNU
- Unifi
-
Juneau, AK
FULL_TIME
- General informationJob TitleAirport Customer Service Supervisor - JNUDateMonday, April 29, 2024StateAlaskaCityJuneauBase Pay Rate$ 23.00Full/Part TimeFull TimeShiftA.M. shift, P.M. shiftBenefitsRequir...
- 5 Days Ago
Airport Customer Service Supervisor - JNU
- Unifi Aviation, LLC
-
Juneau, AK
FULL_TIME
- Benefits Flight Benefits - exclusive travel privileges for yourself and your family Competitive pay with daily access to earned wages Paid holidays and Paid time off Comprehensive Medical, Dental, and...
- 1 Month Ago
Customer Service Representative
- Forest Service
-
Anchorage, AK
FULL_TIME
- This is an open and continuous announcement. See Additional Information section for more information. Applications will expire every 90 days. To remain active for consideration, applicants must resubm...
- 1 Month Ago
Annuities Customer Service Supervisor jobs at Popular Companies
Client Service Supervisor
- Aveanna
-
Pittsburgh, PA
- Client Service Supervisor ApplyRefer a FriendBack Job Details Requisition #: 193800 Location: Pittsburgh, PA 15233 Categ...
- 6/11/2024 12:00:00 AM
Customer Service/Coordinator I
- Experis
-
Hanover, PA
- Job title: Customer Service/Coordinator I Pay rate: $18/hr on W2 Location: Hanover, PA. HYBRID (3 days a week onsite - T...
- 6/11/2024 12:00:00 AM
Customer Service Coordinator
- Ryder System
-
Normal, IL
- Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-polic...
- 6/10/2024 12:00:00 AM
Client Service Supervisor
- SPS North America Inc
-
Palo Alto, CA
- Job Title: Client Service Supervisor Reports To: The Client Service Supervisor will report to the Client Service Manager...
- 6/10/2024 12:00:00 AM
Client Service Supervisor
- SPS North America Inc
-
Seattle, WA
- Job Title: Client Service Supervisor Reports To: The Client Service Supervisor will report to the Client Service Manager...
- 6/10/2024 12:00:00 AM
Client Service Supervisor
- Gallagher
-
Midvale, UT
- About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's glob...
- 6/10/2024 12:00:00 AM
Client Service Supervisor
- VCA Animal Hospitals
-
Hamburg, MI
- We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor...
- 6/8/2024 12:00:00 AM
Customer Service Coordinator
- Johnson Controls International
-
Manchester, England
- What you will do The Customer Service Coordinator will support the installation team by planning and tracking installati...
- 6/7/2024 12:00:00 AM
About Alaska
Alaska is the northernmost and westernmost state in the United States and has the most easterly longitude in the United States because the Aleutian Islands extend into the Eastern Hemisphere. Alaska is the only non-contiguous U.S. state on continental North America; about 500 miles (800 km) of British Columbia (Canada) separates Alaska from Washington. It is technically part of the continental U.S., but is sometimes not included in colloquial use; Alaska is not part of the contiguous U.S., often called "the Lower 48". The capital city, Juneau, is situated on the mainland of the North American ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Annuities Customer Service Supervisor jobs
$83,306 to $104,800
Most Popular Cities in Alaska for Annuities Customer Service Supervisor Jobs
What does an Annuities Customer Service Supervisor do?
Annuities Customer Service Supervisor in Medford, OR
Here is a short annuities customer service supervisor job description that can help people to be more prepared in applying for the said position.
January 23, 2020
Annuities Customer Service Supervisor in Flagstaff, AZ
When applying for a job position as an annuities customer supervisor, there are several things that need to be considered such as if an individual is qualified for the job.
January 17, 2020
Annuities Customer Service Supervisor in Lansing, MI
Supervises and Handles Task with Regards to Annuities – As a supervisor, you are responsible in handling several tasks that deal with annuities, which include supervising the representatives of an annuities group.
February 12, 2020