Admitting Manager manages the day-to-day patient admissions and access operations, staff, policies, and practices. Maintains standardized admission processes to ensure accurate data collection, a positive patient experience, and effective coordination between clinical and administrative teams. Being an Admitting Manager monitors operational metrics to improve processes, increase efficiency, or correct problems. Establishes policies and standards to preserve patient confidentiality, ensure data security and comply with all applicable regulations. Additionally, Admitting Manager typically requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Admitting Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Admitting Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Summary
This position is the initial contact for patients with Southern Maine Medical Center, and as such must demonstrate exceptional customer service skills in all interactions.
This position has the responsibility for complete and accurate patient registration, insurance verification, medical necessity validation, identifying and collecting amounts due from the patient, entering orders, and providing for an efficient flow of clinical, administrative and clerical tasks.
Obtains patient’s signatures on consent and assignment forms and applicable insurance denial notices. Assists with and arranges accommodations for patients with special needs.
To be successful in this role, the employee must be competent, flexible, and adaptive to changes in healthcare delivery and technology.
Required Minimum Knowledge, Skills, and Abilities ( KSAs )
Education : High School graduate preferred. License / Certifications : N / A Experience : Previous clerical health care experience preferred.
Previous customer service experience required. Must complete a formal medical terminology course and customer service training within 1 year after hire.
Knowledge of insurance plans and their requirements (ie : worker's compensation, managed care, Medicare / Medicaid) desired.
Knowledge of medical office procedures and insurance requirements helpful. Must demonstrate progress in understanding insurance requirements.
Familiarity with medical terminology used in an individual physician practice setting is desirable. Good interpersonal skills required, with an ability to interact with patients and others, both in person and over the telephone, in a courteous, tactful, and effective manner.
Customer service training a plus. Strong command of the English language must speak and write it clearly. Ability to speak French helpful.
Ability to use personal computer for on-line data entry required. Typing, faxing, copier and computer skills required.
Last updated : 2024-05-31