Account Services Representative jobs in Rhode Island
Account Services Representative provides superior customer service to account holders by responding to questions about their account and processing transactions and fills in as teller as needed. May process account openings, closings, and distributions following standard procedures and regulations. Being an Account Services Representative resolves customer issues and escalates complex cases to the appropriate bank staff. Knowledgeable about bank products and services. Additionally, Account Services Representative identifies cross-selling opportunities as appropriate, and may refer customers to other bank resources. Requires a high school diploma or equivalent. Typically reports to a manager. The Account Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Account Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Account Services Representative jobs
Managed Account Services Specialist
- Integrated Resources, Inc ( IRI )
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Cumberland, RI
CONTRACTOR
-
Job Description: This role sits onsite in Cumberland, RI.
Job Summary
Reporting to the Commercial and Industrial Supervisor within the Call Center, the Managed Account Services Specialist maintains relationships with internal stakeholders in support of Managed Accounts for large customers and municipalities. The specialist maintains an effective working relationship with the Strategic Communication, Account Managers, Collections and Customer Metering Services leadership teams with the focus on the delivery and execution of a large volume of activities that are driven by Account Managers and customer needs. This role also is responsible for the resolution of complex customer billing issues which require working in a matrix environment. At the higher levels, this role will also propose, design and implement procedures and policies within their area of work to improve the working of Client.
Job Responsibilities
• Monitor, research and analyze Managed Account activity.
• Conduct complex billing analysis related to major account escalations including summary bills.
• Maintain new and existing databases to effectively track resolution of issues of significant revenue impact.
• Work in collaboration with Account Managers and Strategic Communication Team to improve process and procedures.
• Extract reports and analyze information from the tracking systems and databases to support and optimize departmental operations.
• Investigate and resolve Account issues communicating resolution in a manner the customer can understand including financial analysis/spreadsheets and on-site customer visits.
• Record billing investigations/resolution in applicable systems and data bases.
• Adhere to SLA/metrics to document service quality and to quantify Products in efficiency/customer satisfaction.
• Travel to customer locations and other Client facilities as required.
• Provide analytical support during negotiations of specific regulatory initiatives, (Rate Cases*** Orders, Compliance filings), or as part of customer participation in various company programs.
• Emergency and storm role commitment; this is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service.
• The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
Education/ Experience
• A Bachelor's degree or 5 years of experience within a Customer Centric and transactional organization desired.
• Proficient in relevant software e.g., Microsoft Office products (Excel, Word, PowerPoint).
• Demonstrated track record of driving performance through a complex enterprise. Consistency in delivering on commitments, ownership of the results, exhibiting high standards of integrity while engaging, empowering, and driving accountability to effectively deliver results.
Preferred Qualifications
• Possesses knowledge and understanding of Client’s electric or gas policies, processes, systems, tariffs, and general practices and how to apply them effectively.
• Experience in Emergency Response Procedures and Business Continuity plans as they relate to the business area.
• Knowledge and understanding of customer systems within a regulated environment.
Capability Requirements
• Understanding Others: When dealing with internal / external diverse stakeholders understanding what someone is saying or feeling, even if person is not clear, and can accurately predict how someone may respond.
• Impact and Influence: When working with employees to adapt the approach and consider what is important to the audience, tailoring message accordingly.
• Team Player: Promotes team effectiveness by soliciting input from team members, communicating expectations of the tracking needs, and helping with root cause analysis.
Comments for Suppliers: - 7 Days Ago
Account Executive - Image Services
- Visual Edge IT
-
Warwick, RI
FULL_TIME
- WE HIRE CHAMPIONS!Are you looking for a career in sales where you can earn six figures? Salary Commission (with no commission caps) with a potential to achieve a 120k annual income goal. Join Visual E...
- 10 Days Ago
Account specialist
- Talent Software Services
-
Providence, RI
FULL_TIME
- Business Account SpecialistJob Summary : Talent Software Services is in search of a Business Account Specialist for a contract position in Providence, RI. Opportunity will be ten months with a strong ...
- 4 Days Ago
Account Receivable Representative
- NTT DATA
-
Lincoln, RI
FULL_TIME
- Req ID: 277234 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking or...
- 10 Days Ago
Sales account representative
- Alloy Fasteners, Inc.
-
Cranston, RI
FULL_TIME
- Our Cranston, RI location is looking for an experienced Sales Account Representative (manufacturing background a plus!) There is some travel. You will be traveling to customer locations in the United ...
- 10 Days Ago
Vaccine Account Representative
- Syneos Health Commercial Solutions
-
Providence, RI
FULL_TIME
- Description You have what it takes: a competitive drive coupled with exceptional sales ability. In this role, you will be an integral part of a sales team developing and managing an assigned territory...
- 13 Days Ago
Account Services Representative jobs at Popular Companies
About Rhode Island
Rhode Island (/ˌroʊd -/ (listen)), officially the State of Rhode Island and Providence Plantations, is a state in the New England region of the United States. It is the smallest state in area, the seventh least populous, the second most densely populated, and it has the longest official name of any state. Rhode Island is bordered by Connecticut to the west, Massachusetts to the north and east, and the Atlantic Ocean to the south via Rhode Island Sound and Block Island Sound. It also shares a small maritime border with New York. Providence is the state capital and most populous city in Rhode Is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Account Services Representative jobs
$40,280 to $49,851