Account Management Director manages and develops sales plans for a team of account managers. Focuses on the long-term planning and selling of a variety of products, services, and/or solutions across multiple lines of business for a defined group of existing clients. Being an Account Management Director ensures that account managers meet the ongoing needs of clients and prospects while accomplishing individual revenue goals. May be personally responsible for managing major accounts. Additionally, Account Management Director sets sales targets and quotas and makes recommendations for product improvements or expanding sales channels. Typically requires a bachelor's degree. Typically reports to a director. The Account Management Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Account Management Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Put your customer retention skills to work in the Fortune 250! If you're an Inside Sales professional and you're looking for a new challenge that will push you to the next level, look no further.
WM is the industry leader and making the world a GREENER place, every day. Apply online now!
Work Situation
This will be a hybrid work situation, with a 50% in-office expectation. Our office address in Tupelo is : 499 South Gloster, Ste B2 Tupelo, MS 38801.
Candidates need to be local to the area. Since this position will be supporting the Florida market area, the work schedule is Mon-Fri 7am-4pm CDT.
Quick Snapshot
In this position, you will become a retention expert! You’ll split your time between inbound and outbound calls with our customer base to resolve issues and secure updated service level agreements, utilizing new technology to facilitate the outreach process.
You will learn effective negotiation techniques that will enable you to Save, secure, and convert customers who want to cancel their contracts with us, thus becoming a save specialist!
About You (The Ideal Candidate)
You love using the phone and are passionate about working in a relaxed call center environment. You love to not only talk with people but want to truly help them.
We’re looking for a customer champion - someone who wants to listen to their needs and find ways that we can continue to service them better than anyone else in the industry.
Job Summary
The Account Associate I (IAM - TEAM) generates shareholder value by using a consultative retention based selling approach for Small / Medium commercial WM customers as part of a team-based queue.
The IAM - TEAM manages existing business relationships focused on achieving budgeted retention goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing and updating contract agreements from WM customers as well as growing revenues from existing customers.
The role of the IAM - TEAM is to maintain a net positive business performance in the commercial space through proactive outreach, account retention and revenue protection efforts to maintain a mutually beneficial alignment between the customer and WM’s growth goals.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Prepares reports as needed and / or handle general administrative duties as appropriate.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
Education and Experience
Certificates, Licenses, Registrations or Other Requirements
None required.
Other Knowledge, Skills or Abilities Required
Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Comp & Benefits
The expected hourly range for this position is $15 / hr. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
The expected commission earnings for this position is an additional $24,000 at 100% to goal.
You’ll receive a top-notch benefits package, including Medical, Dental, Vision, Life Insurance and Short and Long Term Disability.
We have a great Employee Stock Purchase Program (ESPP), a fantastic company match on 401K (4.5% with NO vesting period), generous vacation and sick time, and we’ll also pay for 100% of your education!
If this sounds like the opportunity that you have been looking for, please click "Apply."
Last updated : 2024-05-16