Workforce Analyst jobs in Utah
Workforce Analyst analyzes and evaluates workforce metrics to improve human resources capacity planning and maximize labor utilization rates. Utilizes hiring, sourcing, attrition, and productivity metrics to provide actionable insights about the current and future states of a workforce. Being a Workforce Analyst applies predictive models and methods to develop short and long-term forecasts. Produces reports and visualizations that provide easy to understand information required for decision making. Additionally, Workforce Analyst typically requires a bachelor's degree or equivalent. Typically reports to a manager. The Workforce Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Workforce Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Workforce Analyst jobs
Analyst Workforce Planning & Analytics
- JetBlue
-
Salt Lake, UT
FULL_TIME
-
Position Summary:
The Analyst Workforce Planning & Analytics is involved in the management of contact center scheduling and forecasting, monitoring fluctuating contact center volumes and metrics, forecasting future volumes and metrics, building and executing on staffing models, and analyzing and reporting on trends. The Analyst reviews Customer Support budgets to analyze trends contributing to budget variances and seeks ways to improve efficiency through active involvement in process improvement initiatives. Analyst creates daily, weekly, monthly, and ad-hoc reports on historical and current contact center data.
Essential Responsibilities:- Continually monitor and forecast contact center volume, metrics, and trends to determine staffing needs (1 week to 18 months in advance), including hiring recommendations, Paid Time Off (PTO) allotments, and preliminary Voluntary Time Off (VTO) or Overtime (OT) needs based on a normal operating day.
- Create schedules to fulfill staffing requirements for Customer Support departments and provide support for the Shift Bid process
- Approve Crewmember shift of choice and change of status requests
- Work closely with Managers across Customer Support to meet budgetary goals and report on variances
- Create, update, and deliver various tracking and trending reports
- Create ad-hoc reports and analysis as needed
- Work closely with Customer Experience Operations team to maintain effective communication and share insights on operational issues and staffing impacts
- Collaborate with Senior Analyst to support strategic initiatives and continuous improvement
- Work with Analysts from other teams on organizational initiatives
- Other duties as assigned
- High School Diploma or General Education Development (GED) Diploma
- One (1) year analytical experience
- One (1) year customer service or call center experience
- Expert knowledge of Excel
- Ability to think creatively to solve problems
- Ability to analyze and troubleshoot problems
- Effective research skills including the ability to analyze information, make determinations, and issue reports in accordance with Company guidelines
- Flexible and able to work at any time, including nights, weekends and holidays
- Available for occasional overnight travel (10%)
- Able to pass a ten (10) year background check and pre-employment drug test
- Legally eligible to work in the country in which the position is located
- Authorization to work in the US is required, this position is not eligible for visa sponsorship
- Knowledge of Tableau or other analytics applications
- Knowledge of Workforce Management Systems
- Knowledge of SQL
- Knowledge of R or other statistical programming language
- Strong JetBlue knowledge and ability to navigate the internet
- Passionate about providing excellent service to fellow Crewmembers and Customers
- Excellent verbal (telephone) and written communication skills
- Excellent organizational and strategic time management skills
- Ability to work independently and in a high pressure team environment
- Highly motivated self-starter with the ability to multi-task
- Ability to rapidly resolve complex customer service issues
- Available for occasional overnight travel
- Regular attendance and punctuality
- Able to maintain a professional appearance
- Potential need to work flexible hours and be available to respond on short-notice
- When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
- Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
- Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
- Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
- Computer and other office equipment
- Present for core hours but may increase based on fluctuating workload demands
- Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)
- Just Posted
Workforce Management Analyst
- Orion
-
Provo, UT
FULL_TIME
- About This OpportunityAs a Workforce Management Analyst, you will be responsible for creating long and short term forecasts for multiple business lines to ensure KPI’s can be met. The position will fo...
- 12 Days Ago
Workforce Manager
- Serenity Healthcare
-
Provo, UT
FULL_TIME
- Location: Provo, UT Serenity Healthcare is seeking a hands-on workforce manager to optimize productivity by maximizing our staffing needs and forecasts. We are in a hyper-growth state and this leader ...
- 6 Days Ago
Workforce Manager
- Serenity Healthcare
-
Lehi, UT
FULL_TIME
- Location: Lehi, UT Serenity Healthcare is seeking a hands-on workforce manager to optimize productivity by maximizing our staffing needs and forecasts. We are in a hyper-growth state and this leader w...
- Just Posted
Workforce Specialist
- The Results Companies
-
Provo, UT
FULL_TIME
- Company DescriptionNamed the 2015 "Best Voice Excellence Company" in the Philippines by ICT International and Inc. Magazine’s 5000 Fastest Growing companies in the U.S., The Results Companies is a suc...
- 1 Day Ago
Manager Workforce Management
- JetBlue Airways Corporation
-
Salt Lake, UT
FULL_TIME
- Position Summary: The Manager Workforce Management provides expertise, leadership and support to execute the Customer Support Strategy with specific focus on Workforce Management Optimization and impl...
- 1 Month Ago
Workforce Analyst jobs at Popular Companies
Dialer & Workforce Analyst
- Stellantis Financial Services
-
Houston, TX
- Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a m...
- 6/12/2024 12:00:00 AM
Release and Deployment Management (RDM) Manager
- Qualis Corporation
-
Denver, CO
- Qualis Corporation is seeking a Release and Deployment Management (RDM) Manager to be responsible for supporting: Schedu...
- 6/12/2024 12:00:00 AM
Acquisition Analyst
- Qualis Corporation
-
Huntsville, AL
- Acquisition Specialist supporting Task Force STRIKE on Redstone Arsenal. Duties and Responsibilities (to include but not...
- 6/12/2024 12:00:00 AM
Finance Manager
- Ross Stores, Inc.
-
Fort Mill, SC
- Our values start with our people, join a team that values you! We are the nation’s largest off-price retailer with over ...
- 6/12/2024 12:00:00 AM
Workforce Analyst
- Automated Health Systems
-
St. Louis, MO
- Automated Health Systems, a dynamic and entrepreneurial healthcare company, is looking to hire a call center leadership ...
- 6/10/2024 12:00:00 AM
Workforce Data Analyst
- Global Channel Management, Inc.
-
Port Washington, NY
- Job Description: Workforce Analyst needs 2+ years of experience in an analytical role (e.g. business or sales analyst) W...
- 6/10/2024 12:00:00 AM
Human Resources Analyst (1241) - Multiple Departments Citywide (C00183)
- City and County of San Francisco
-
San Francisco, CA
- The City and County of San Francisco is looking to bring on board multiple Human Resources Analysts to help departments ...
- 6/9/2024 12:00:00 AM
Workforce Analyst
- BGSF
-
Huntersville, NC
- Position: HRIS & Workforce Analysis Specialist Location: Huntersville, NC Summary: We are seeking a highly analytical an...
- 6/8/2024 12:00:00 AM
About Utah
Utah is known for its natural diversity and is home to features ranging from arid deserts with sand dunes to thriving pine forests in mountain valleys. It is a rugged and geographically diverse state that is at the convergence of three distinct geological regions: the Rocky Mountains, the Great Basin, and the Colorado Plateau.
Utah is one of the Four Corners states, and is bordered by Idaho in the north, Wyoming in the north and east; by Colorado in the east; at a single point by New Mexico to the southeast; by Arizona in the south; and by Nevada in the west. It covers an area of 84,899 sq mi ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Workforce Analyst jobs
$62,839 to $84,186
Most Popular Cities in Utah for Workforce Analyst Jobs
What does a Workforce Analyst do?
Workforce Analyst in Davenport, IA
The ability to support workforce planning and analytics needs for both P & C Actuarial and P & C Actuarial and Underwriting Modeling within the Business Office Shared Services unit.
January 12, 2020
Workforce Analyst in Waterloo, IA
Position Purpose The Workforce Analyst is responsible for assisting the leadership team by ensuring Renown and Hometown Health.
January 15, 2020
Workforce Analyst in Allentown, PA
In our last blog on Workforce Management Excellence, we examined WFM software enhancements that benefit the agent.
December 15, 2019