Workforce Analyst jobs in New Jersey
Workforce Analyst analyzes and evaluates workforce metrics to improve human resources capacity planning and maximize labor utilization rates. Utilizes hiring, sourcing, attrition, and productivity metrics to provide actionable insights about the current and future states of a workforce. Being a Workforce Analyst applies predictive models and methods to develop short and long-term forecasts. Produces reports and visualizations that provide easy to understand information required for decision making. Additionally, Workforce Analyst typically requires a bachelor's degree or equivalent. Typically reports to a manager. The Workforce Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Workforce Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Workforce Analyst jobs
Workforce Mgmt Analyst
- 100 Horizon Healthcare Services, Inc
-
Hopewell, NJ
FULL_TIME
- Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware Job Summary: Responsible for all workforce functions including budgeting, capacity planning, forecasting, scheduling and real time monitoring. Own and manage creation of leveryday tactical workload forecasting while continuously improving forecasting accuracy taking into consideration new hire classes, meetings, coaching product releases and key disruptions. Provide strategic insight in the review of long-term forecast performance, including the performance of individual business lines and products that are incorporated into the review of monthly results and budget with a superior consumer experience in mind. Analyze data for the purpose of predicting future call volumes and provide recommendations for staffing requirements accordingly for both internal and outsourced staff. Utilize the call center databases (Workforce Management System, Telephone Switch, etc.) to extract data for analysis purposes. Identify trends and root cause analysis; optimize schedules for call centers based on forecast analysis and best practices to ensure efficiencies. Analyze PTO submissions and approve/deny based on their effect on operations. Review performance from previous month against forecasts to determine if adjustments need to be made to original forecast. Taking into account PTO, shrink and other employee factors to determine effect on operations and any PTO warrants denial. Lead meetings with management and operations team to review call center trends, while articulating future forecasts around key metrics such as volumes, AHT, Shrinkage, etc. Collaborate with various departments across the Service division to understand what drives call center performance/results Provide reports to management on the daily, weekly, monthly, quarterly, and yearly findings. Monitor attendance and schedule adherence communicate to management those agents that are outliers coming in under target adherence goals. Coordinate telephonic changes with Telecom and business management. Responsible for taking the lead in making sure that request for new skills/VDNs/Vectors are processed. Ensure that open enrollment skills are prepared and timely set up, and that agents are correctly skilled. Perform other relevant tasks as assigned by management. Education/Experience: Bachelors degree preferred 3-5 years experience in workforce management preferably in contact centers with at least 50 employees (2-3) years experience in a health insurance industry or professional business related field. Experience with workforce management software (scheduling, performance tracking, reporting) Experience with Verint or other WFM solutions highly preferred. Knowledge: Knowledge of Healthcare industry helpful. Ability to balance multiple priorities. Team player, strong analytical and interpersonal skills. Proficient in MS Word, MS Excel and MS PowerPoint. Skills and Abilities: Demonstrate strong analytical skills with emphasis on forecasting Ability and willingness to learn new software applications Skills in complex problem solving, judgment, critical thinking and decision making Ability to be highly organized with an emphasis on accuracy and timeliness Ability to organize information and have attention to detail and accurately follow procedures Ability to work alone with minimum supervision and with others in a team environment, occasionally under time pressure and on several tasks at the same time Salary Range: $61,200 - $81,900 This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes: Comprehensive health benefits (Medical/Dental/Vision) Retirement Plans Generous PTO Incentive Plans Wellness Programs Paid Volunteer Time Off Tuition Reimbursement Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process. About Us We are the leading health insurer in New Jersey, trusted by generations of families and businesses. We are dedicated to enriching the lives and health of our members and the New Jersey communities we serve, because we live and work here too. Our Mission We empower our members to achieve their best health. Our Vision We are New Jersey’s health solutions leader driving innovations that improve health care quality, affordability and member experience in the markets we serve.
- 5 Days Ago
Workforce Management Analyst
- Chubb External
-
Whitehouse, NJ
FULL_TIME
- Chubb NA Contact Center Shared Services group directly supports insurance operations programs impacting both Clients and Agents across Chubb’s North America business divisions. The group is primarily ...
- 17 Days Ago
Board Certified Behavior Analyst (BCBA)-Spanish Speaking Preferred
- Ascend Licensed Behavior Analyst PLLC
-
Passaic, NJ
PART_TIME
- Duties:- Conduct assessments and evaluations to determine the needs and goals of clients with developmental disabilities, autism, or special needs- Develop individualized treatment plans based on asse...
- 24 Days Ago
Behavior Technician
- Ascend Licensed Behavior Analyst PLLC
-
Carlstadt, NJ
PART_TIME
- Duties: - Implement behavior intervention plans under the supervision of a Board Certified Behavior Analyst (BCBA)- Provide direct one-on-one therapy to individuals with developmental disabilities, sp...
- 3 Days Ago
Behavior Technician
- Ascend Licensed Behavior Analyst PLLC
-
Parsippany, NJ
PART_TIME
- Duties: - Implement behavior intervention plans under the supervision of a Board Certified Behavior Analyst (BCBA)- Provide direct one-on-one therapy to individuals with developmental disabilities, sp...
- 7 Days Ago
Workforce Administrator
- THE LOSS PREVENTION GROUP, INC
-
Union, NJ
FULL_TIME
- The Workforce Administrator will analyze and report on intraday, daily, and weekly staffing levels, staffing constraints such as absenteeism, attrition, contact volume trends, and other critical input...
- Just Posted
Workforce Analyst jobs at Popular Companies
ILS Analyst
- Insight Global
-
Marinette, WI
- Insight Global is looking for a ILS Analyst to join a large shipbuilding company in Marinette Wisconsin! This person wil...
- 6/12/2024 12:00:00 AM
System Analyst I
- Experis
-
West Jefferson, OH
- Our client, in the Scientific industry, is seeking a System Analyst to joint their team. Job Title: System Analyst Locat...
- 6/12/2024 12:00:00 AM
Application Support Engineer
- Experis
-
Montvale, NJ
- Our client in Montvale, NJ is seeking an Application Support Engineer to join their team. In this role, you will be resp...
- 6/12/2024 12:00:00 AM
IT Change Release Mgmt Anlyt Sr
- Experis
-
Highland Heights, OH
- Our Insurance domain client is seeking a IT Change Release Mgmt to join their team. As a IT Change Release Mgmt. you wil...
- 6/12/2024 12:00:00 AM
Workforce Analyst
- Automated Health Systems
-
St. Louis, MO
- Automated Health Systems, a dynamic and entrepreneurial healthcare company, is looking to hire a call center leadership ...
- 6/10/2024 12:00:00 AM
Workforce Data Analyst
- Global Channel Management, Inc.
-
Port Washington, NY
- Job Description: Workforce Analyst needs 2+ years of experience in an analytical role (e.g. business or sales analyst) W...
- 6/10/2024 12:00:00 AM
Senior Human Resources Analyst (1244) - Multiple Departments Citywide (C00184)
- City and County of San Francisco
-
San Francisco, CA
- The City and County of San Francisco is looking to bring on board multiple Senior Human Resources Analysts to help depar...
- 6/9/2024 12:00:00 AM
Workforce Analyst
- BGSF
-
Huntersville, NC
- Position: HRIS & Workforce Analysis Specialist Location: Huntersville, NC Summary: We are seeking a highly analytical an...
- 6/8/2024 12:00:00 AM
About New Jersey
New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newark Bay, and the Arthur Kill); on the east by the Atlantic Ocean; on the southwest by Delaware across Delaware Bay; and on the west by Pennsylvania across the Delaware River.
New Jersey is often broadly divided into three geographic regions: North Jersey, Central Jersey, and South Jersey. Some New Jersey residents do not consider Central Jersey a region in its own right, but others believe it is a separate geographic and cultural area from the Nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Workforce Analyst jobs
$72,421 to $97,022
Most Popular Cities in New Jersey for Workforce Analyst Jobs
What does a Workforce Analyst do?
Workforce Analyst in Davenport, IA
The ability to support workforce planning and analytics needs for both P & C Actuarial and P & C Actuarial and Underwriting Modeling within the Business Office Shared Services unit.
January 12, 2020
Workforce Analyst in Waterloo, IA
Position Purpose The Workforce Analyst is responsible for assisting the leadership team by ensuring Renown and Hometown Health.
January 15, 2020
Workforce Analyst in Allentown, PA
In our last blog on Workforce Management Excellence, we examined WFM software enhancements that benefit the agent.
December 15, 2019