Workforce Analyst jobs in Kansas
Workforce Analyst analyzes and evaluates workforce metrics to improve human resources capacity planning and maximize labor utilization rates. Utilizes hiring, sourcing, attrition, and productivity metrics to provide actionable insights about the current and future states of a workforce. Being a Workforce Analyst applies predictive models and methods to develop short and long-term forecasts. Produces reports and visualizations that provide easy to understand information required for decision making. Additionally, Workforce Analyst typically requires a bachelor's degree or equivalent. Typically reports to a manager. The Workforce Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Workforce Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Workforce Analyst jobs
Workforce Management Data Analyst
- Capitol Federal Savings Bank
-
Topeka, KS
FULL_TIME
- Job Description: Role The Workforce Management Analyst plays a pivotal role in ensuring exceptional customer and employee satisfaction through precise real-time resource management on a daily basis. They are adept at understanding the intricacies of staffing needs, seamlessly translating them into meticulously crafted schedules, and executing real-time adjustments to support the dynamic operations of multi-department contact centers. Proficiency in forecasting and scheduling based on accurate projections is essential for success in this role. This includes providing management and analysis of business data for use in decision making and organizational efficiency improvement initiatives. Provides consulting associated with assessing and valuing new business opportunities for the department. Assess day to day forecasting data and recommendations on staffing and scheduling. Essential Duties & Responsibilities Compare actual call volume and AHT to forecasts to set appropriate staffing levels. Analyze call volume, AHT, and attendance trends to anticipate staffing needs. Utilize real-time monitoring and workforce management techniques to adjust staffing throughout the day for maximum efficiency and meeting service level goals. Continuously analyze performance and adjust staffing plans in real-time to meet service level goals for multi-site operations. Maintain open communication with Operations teams for timely staffing adjustments based on current and forecasted data. Create daily, weekly, monthly, and annual staffing forecasts. Develop and assess agent staffing schedules, ensuring data accuracy in scheduling systems. Generate staffing models for various scenarios and provide recommendations based on service level goals and AHT. Identify improvement opportunities by comparing actual results to forecasts. Prepare staffing data to support the annual contact center budgeting process. Serves as a liaison between IT and the Call Center to review projects, requests and functions to identify opportunities for performance or efficiency improvement. Integrates data from multiple data sources or functional areas, ensures data accuracy and integrity, and updates data as needed. Writes queries/reports to provide data for various analytical projects. Review queries/reports for accuracy and completeness and alignment with project requirements before publishing. Maintain query/report inventory to include documentation, testing and implementation controls. Identifies business trends, conducts root cause analysis of business processes, draws conclusions about business operations, and suggests changes or improvements that could improve performance, efficiency, quality or compliance of operations. Create automated test cases to support department testing initiatives. Build out and manage all Work Force Planning functions included but not limited to, Call Outs, Performs other duties as assigned. Participate in proactive team efforts to achieve departmental and company goals. Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources. Knowledge & Skills Experience Performs work under direct supervision. Handles basic issues and problems, and refers more complex issues to high-level staff. Possesses beginning working knowledge of subject matter expert. Minimum of two years of experience in performing WFM functions (specifically real-time management) in a multi-department/site contact center environment preferred. Experience with WFM software (Talkdesk (preferred), NICE/IEX, etc.) that includes real-time adherence preferred. SWPP certification for workforce management is preferred Experience using Microsoft Office products, Power BI, SQL or similar. Education A Bachelor’s degree is preferred Skills Ability to work as part of a team. Analytical thinking skills. Statistical knowledge. Technical expertise. Computer skills. Detail oriented. Ability to meet deadlines. Mathematical skills, Project Management skills. Preferred: Data Science Background Physical Requirement Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Regular in-office attendance required. Mental and/or Emotional Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to complete complex mathematical calculations and spell accurately. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. CapFed® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. About Us - At Capitol Federal® we know a great company starts with great people. Together, we can shape the future of banking in the Midwest. Since 1893, Capitol Federal has remained steadfast in our philosophy of Safety in Savings, Sounds Lending Policies, Quality Customer Service and Commitment to Community. By building strong relationships with customers and relying on our core philosophies, we've developed a positive work environment that focuses on superior service to our customers and delivering opportunities for our employees to grow and succeed.
- 17 Days Ago
Workforce Analytics Analyst II
- Cox Communications
-
Wichita, KS
FULL_TIME
- The Workforce Analytics Analysts II supports Customer Care, Sales, Retention or Collections. As an analyst, individuals will be responsible for call center forecasting support for a specific line of b...
- 18 Days Ago
Remote - Programmer Analyst 4
- TechFetch.com - On Demand Tech Workforce hiring platform
-
Home, KS
PART_TIME
- "ALL our jobs are US based and candidates must be in the US with valid US Work Authorization. Please apply on our website directly." Programmer AnalystLocation: Parsons Drive Dimondale Michigan United...
- 7 Days Ago
Workforce Services Specialist
- The State of Kansas
-
Reno, KS
FULL_TIME
- Important Recruitment Information for this vacancy: Position Description An application, cover letter, résumé and tax clearance certificate all must be submitted to be considered for this position; no...
- 2 Days Ago
Director of Workforce Development and Apprenticeships
- Allen Community College
-
Iola, KS
FULL_TIME
- 12 Month Contract Full-time Staff Position RESPONSIBILITIES: The Director of Workforce Development & Apprenticeships is responsible for programs offered to business, industry, government, citizens, an...
- 3 Days Ago
Workforce/Employment 1st Specialist
- The State of Kansas
-
Shawnee, KS
FULL_TIME
- Important Recruitment Information for this vacancy Job Posting closes: Open until filled Required documents uploaded by: All required documents listed below must be attached to your application within...
- 6 Days Ago
Workforce Analyst jobs at Popular Companies
Kronos Functional Analyst (Entry Level)
- Boscov's Department Store, LLC
-
Reading, PA
- Boscov's Kronos Functional Analyst (Entry Level) This is an exciting opportunity for an entry-level professional to begi...
- 6/11/2024 12:00:00 AM
CDAO Senior SOF Strategic Planner (SSP)/ Operations Analyst (OA)
- Global Dimensions, LLC
-
Tampa, FL
- Global Dimensions LLC is seeking a skilled and experienced Strategic Planner (SP)/Operations Analyst (OA) to join our te...
- 6/11/2024 12:00:00 AM
Workforce Analyst
- Automated Health Systems
-
St. Louis, MO
- Automated Health Systems, a dynamic and entrepreneurial healthcare company, is looking to hire a call center leadership ...
- 6/10/2024 12:00:00 AM
Workforce Data Analyst
- Global Channel Management, Inc.
-
Port Washington, NY
- Job Description: Workforce Analyst needs 2+ years of experience in an analytical role (e.g. business or sales analyst) W...
- 6/10/2024 12:00:00 AM
Senior Human Resources Analyst (1244) - Multiple Departments Citywide (C00184)
- City and County of San Francisco
-
San Francisco, CA
- The City and County of San Francisco is looking to bring on board multiple Senior Human Resources Analysts to help depar...
- 6/9/2024 12:00:00 AM
Workforce Analyst
- BGSF
-
Huntersville, NC
- Position: HRIS & Workforce Analysis Specialist Location: Huntersville, NC Summary: We are seeking a highly analytical an...
- 6/8/2024 12:00:00 AM
Command Center Forecaster
- Society Of Workforce Planning Professionals
-
Miami, FL
- Command Center Forecaster United States Assurant A Command Center Forecaster plays a significant role in the success of ...
- 6/8/2024 12:00:00 AM
Dialer & Workforce Analyst
- Stellantis Financial Services
-
Houston, TX
- Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a m...
- 6/7/2024 12:00:00 AM
About Kansas
Kansas /ˈkænzəs/ (listen) is a U.S. state in the Midwestern United States. Its capital is Topeka and its largest city is Wichita, with its most populated county being Johnson County. Kansas is bordered by Nebraska on the north; Missouri on the east; Oklahoma on the south; and Colorado on the west. Kansas is named after the Kansa Native American tribe, which inhabited the area. The tribe's name (natively kką:ze) is often said to mean "people of the (south) wind" although this was probably not the term's original meaning. For thousands of years, what is now Kansas was home to numerous and divers...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Workforce Analyst jobs
$62,905 to $84,275
Most Popular Cities in Kansas for Workforce Analyst Jobs
What does a Workforce Analyst do?
Workforce Analyst in Davenport, IA
The ability to support workforce planning and analytics needs for both P & C Actuarial and P & C Actuarial and Underwriting Modeling within the Business Office Shared Services unit.
January 12, 2020
Workforce Analyst in Waterloo, IA
Position Purpose The Workforce Analyst is responsible for assisting the leadership team by ensuring Renown and Hometown Health.
January 15, 2020
Workforce Analyst in Allentown, PA
In our last blog on Workforce Management Excellence, we examined WFM software enhancements that benefit the agent.
December 15, 2019