Workforce Analyst jobs in Connecticut
Workforce Analyst analyzes and evaluates workforce metrics to improve human resources capacity planning and maximize labor utilization rates. Utilizes hiring, sourcing, attrition, and productivity metrics to provide actionable insights about the current and future states of a workforce. Being a Workforce Analyst applies predictive models and methods to develop short and long-term forecasts. Produces reports and visualizations that provide easy to understand information required for decision making. Additionally, Workforce Analyst typically requires a bachelor's degree or equivalent. Typically reports to a manager. The Workforce Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Workforce Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Workforce Analyst jobs
Senior Analyst, Workforce Management
- Webster Bank
-
Southington, CT
FULL_TIME
-
If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
The Senior Analyst, Workforce Management ensures Workforce Management processes and procedures are followed related to the completion of staff scheduling, staff monitoring, PTO administration, and data collection in an efficient and timely manner. Ensure Workforce Management goals are met and assist with the management of Forecasting, Scheduling, and Intra-day optimization activities across all channels. Assist the Workforce Management team with the real-time monitoring and management of day-to-day activities.
Responsibilities- Assist with the process and development of all contact center schedules and ensure appropriate staffing to meet service and efficiency goals.
- Create forecasts for all Contact Center inbound calling departments and confirm relative accuracy by reviewing data and comparing with data for prior periods.
- Performing quarterly/monthly/weekly/daily scheduling tasks for Contact Center groups; including, but not limited to creating scheduling models as well as creating shift packages for bidding and flex packages
- Managing the bidding and scheduling process for all departments (creating and distributing communications; obtaining colleague selections; completing the process in expected timeframes).
- Review effectiveness and efficiency of the scheduled staff for the short term to achieve service and efficiency goals. Partners with leadership and bankers to recommend adjustments as necessary.
- Manage and adjust OPAs appropriately both short term and intra-day. Ensure shrinkage is planned appropriately to maximize utilization targets.
- Make decisions regarding agent vacation requests based on forecasted service levels and upcoming impactors, assessing the effect of each absence on service level, and making decisions based on service level attainment AND the impact to the employee.
- Recognize gaps and opportunities, communicate the situation in clear language, and provide viable options with related implications in a timely and compelling manner. Facilitate real-time discussions with leadership team.
- Manage Workforce Management playbook and partner with leadership to return bankers to the phones, reschedule pre-planned meetings and/or training efforts for a later time, or schedule development efforts between various leaders and bankers to leverage periods of time where excess staffing is forecasted and/or occurring.
- Exercise sound judgement when making recommendations and business decisions. For example: Balance consistency in the service levels by interval with the growth and development needs of our front-line colleagues.
- Complete root-cause analysis to determine reasons for forecast variance and recommends countermeasures to improve forecast accuracy and effectiveness that reduce cost and/or mitigate risk
- Run and analyze reports to make recommendations to meet departmental goals. Ensures that all reports originating from the department are accurate and reliable.
- Assist with projects as assigned by contact center leadership
- May serve as WFP contact in the absence of management
- This is a hybrid schedule, 3 days a week in the Southington, CT Office.
- Candidates with advanced degrees (Associates, Bachelor’s, and/or Master’s) preferred, yet a High School diploma or GED is required. Candidates with some combination of coursework and experience, or extensive related professional experience, are eligible for consideration
- 4-7 years of previous contact center workforce management experience - with an understanding of call routing concepts and how they impact staffing requirements Experience with multi-channel environment preferred
- Experience working with workforce management and telephony software required
- Experience working with a remote staff preferred
- Ability to understand Webster’s mission, goals, and strategies and translate that to ethically support the business in all activities
- Strong attention to detail and organizational skills with a tolerance for repetitive activities and tasks
- Ability to be flexible in a changing environment, work independently, handle pressure, and manage multiple task assignments
- Strong to advanced understanding of Excel, PowerPoint, and other Microsoft products preferred
- Strong problem solving, troubleshooting, and analytical skills to be leveraged in day-to-day activities as well as special projects along with the ability to exercise sound judgment
- Must be able to apply mathematical concepts and analysis to solve complex problems and develop workable solution
- Strong written and verbal communication skills, including presentation skills, and partnering and working well with all bank leadership employees
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
- 9 Days Ago
Workforce Management Application Analyst I
- Yale New Haven Health
-
Stratford, CT
OTHER
- OverviewTo be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, a...
- 10 Days Ago
Registered Behavior Technician RBT /: Norwalk CT
- Pierpointe Behavior Analyst of Connecticut, LLC
-
Brookfield, CT
PART_TIME,FULL_TIME,CONTRACTOR
- EMPLOYMENT IN ABA CLINIC PIERPOINTE is an ABA agency in Brookfield CT that is dedicated to providing high quality ABA services to families with neurodiverse children. We love what we do and are lookin...
- 5 Days Ago
Mobile Workforce Manager
- SMART TECH SKILLS LLC
-
Stamford, CT
FULL_TIME
- Job DescriptionRequirements: 7 or more years of experience as a Technical Project Manager. Experience in Energy and Utility domain. Experience with Mobile Workforce Management. Experience with project...
- 5 Days Ago
Senior Workforce Analytics Lead
- Oakridge Staffing
-
Stamford, CT
FULL_TIME
- Oakridge has been engaged to identify Senior Workforce Analytics (HR) Lead to work for a growing global consumer products firm. The ideal candidate will have a passion for data analytics, engineering ...
- 8 Days Ago
Workforce Development Manager
- Knox Parks Foundation Inc
-
Hartford, CT
FULL_TIME
- The mission of KNOX is to connect and empower our communities to grow a greener, healthier Hartford.The Workforce Development Manager will serve as the organization's leader in green jobs, overseeing ...
- Just Posted
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- Insight Global
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- Experis
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Application Support Engineer
- Experis
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Montvale, NJ
- Our client in Montvale, NJ is seeking an Application Support Engineer to join their team. In this role, you will be resp...
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- Experis
-
Highland Heights, OH
- Our Insurance domain client is seeking a IT Change Release Mgmt to join their team. As a IT Change Release Mgmt. you wil...
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Workforce Analyst
- Automated Health Systems
-
St. Louis, MO
- Automated Health Systems, a dynamic and entrepreneurial healthcare company, is looking to hire a call center leadership ...
- 6/10/2024 12:00:00 AM
Workforce Data Analyst
- Global Channel Management, Inc.
-
Port Washington, NY
- Job Description: Workforce Analyst needs 2+ years of experience in an analytical role (e.g. business or sales analyst) W...
- 6/10/2024 12:00:00 AM
Senior Human Resources Analyst (1244) - Multiple Departments Citywide (C00184)
- City and County of San Francisco
-
San Francisco, CA
- The City and County of San Francisco is looking to bring on board multiple Senior Human Resources Analysts to help depar...
- 6/9/2024 12:00:00 AM
Workforce Analyst
- BGSF
-
Huntersville, NC
- Position: HRIS & Workforce Analysis Specialist Location: Huntersville, NC Summary: We are seeking a highly analytical an...
- 6/8/2024 12:00:00 AM
About Connecticut
Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. The state capital and fourth largest city is Hartford, and other major cities and towns (by population) include Bridgeport, New Haven, Stamford, Waterbury, Norwalk, Danbury, New Britain, Greenwich, and Bristol. Connecticut is slightly larger than the country of Montenegro. There are 169 incorporated towns in Connecticut.The highest peak in Connecticut is Bear Mountain in Salisbury in the northwest corner of the state. The highest point is just east...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Workforce Analyst jobs
$70,967 to $95,075
Most Popular Cities in Connecticut for Workforce Analyst Jobs
What does a Workforce Analyst do?
Workforce Analyst in Davenport, IA
The ability to support workforce planning and analytics needs for both P & C Actuarial and P & C Actuarial and Underwriting Modeling within the Business Office Shared Services unit.
January 12, 2020
Workforce Analyst in Waterloo, IA
Position Purpose The Workforce Analyst is responsible for assisting the leadership team by ensuring Renown and Hometown Health.
January 15, 2020
Workforce Analyst in Allentown, PA
In our last blog on Workforce Management Excellence, we examined WFM software enhancements that benefit the agent.
December 15, 2019