Wordprocessing Supervisor supervises the daily operations of the word processing division. Plans, assigns, and reviews word processing work to ensure timely completion. Being a Wordprocessing Supervisor is responsible for the purchase, usage, maintenance and storage of the sophisticated word processing equipment. May require an associate degree or its equivalent. Additionally, Wordprocessing Supervisor typically reports to a manager or head of a unit/department. The Wordprocessing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Wordprocessing Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Summary of Position
The Supervisor provides leadership and direction to a team of Customer Service Representatives (CSR) by providing daily supervision, training, and work direction to staff. The Supervisor ensures Contract performance and customer satisfaction goals are met and inquiries and referrals are resolved timely and accurately. Further responsibilities including conducting ongoing training and evaluating individual performance of CSRs.
Essential Job Requirements
Required Experience
Required Education
Associate Degree or equivalent work experience in a related field is preferred