User Liaison jobs in Massachusetts
User Liaison serves as a liaison between systems personnel and end users, such as a client or business unit. Provides systems analysis to ensure the needs of the user are met. Being a User Liaison may assist in system implementation or training. May require a bachelor's degree in area of specialty. Additionally, User Liaison typically reports to a manager or head of a unit/department. To be a User Liaison typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
Recently Added User Liaison jobs
Client Support Specialist
- Liaison International
-
Watertown, MA
FULL_TIME
-
Purpose
As an entry level Client Support Specialist, you will support our educational suite of products in a call center environment. You will be responsible for responding to clients via phone and email, manage support cases, and work with other departments in Operations to resolve client issues.
Accountabilities
- Troubleshoots client issues via telephone, email or web conferencing software.
- Records customer inquiries by documenting inquiry and response in Salesforce.
- Performs new client training to large and small groups via web conferencing software.
- Documents and escalates reported issues to the Tier 2 support team and follows up with support and clients regarding resolution.
- Works in tandem with the Customer Solution Management team on CAS-specific issues and projects.
- Be on time and prepared for deadlines, project milestones & responsibilities, and team meetings.
- Other duties as assigned.
Position Requirements
- Bachelor’s degree strongly preferred.
- High comfort level explaining technical skills to others
- Flexibility to work shifts between 9AM and 8PM
- Strong interpersonal, written, and verbal communication skills
- Previous telephone and written support experience
- Demonstrated experience with MS Office Suite and web-based information sources
- Exceptional skills related to handling multiple priorities in a high-volume, fast-paced, multi-product environment
- 2 Months Ago
Liaison
- Mass General Brigham
-
Boston, MA
FULL_TIME
- Liaison Representative, Per Diem-(3290567) Description Job Summary Promote and market post-acute services to new and existing referral sources within a specified territory and / or account(s). Referra...
- 16 Days Ago
User Researcher
- Bose Corporation, U.S.A
-
US, MA
FULL_TIME
- You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most...
- 4 Days Ago
User Researcher
- Bose Corporation
-
Framingham, MA
FULL_TIME
- You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most...
- 5 Days Ago
Samsung User Study
- TransPerfect
-
Brimfield, MA
CONTRACTOR
- We are currently seeking individuals to participate in a voice recording project aimed at enhancing voice recognition technologies. As a Contributor, your primary responsibility will be to record a se...
- 2 Days Ago
Samsung User Study
- TransPerfect
-
Bourne, MA
CONTRACTOR
- We are currently seeking individuals to participate in a voice recording project aimed at enhancing voice recognition technologies. As a Contributor, your primary responsibility will be to record a se...
- 2 Days Ago
User Liaison jobs at Popular Companies
Lead Rad Tech, Sat - Sun (6:30a-11p) & Mon (2:30p-11p)
- Memorial Hermann Health System
-
Houston, TX
- At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
- 6/12/2024 12:00:00 AM
Epic Analyst - Cadence
- Christus Health
-
Tyler, TX
- Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operati...
- 6/12/2024 12:00:00 AM
Epic Analyst - Cadence
- Christus Health
-
Irving, TX
- Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operati...
- 6/12/2024 12:00:00 AM
Epic Analyst - Cadence
- Christus Health
-
Tyler, TX
- Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operati...
- 6/12/2024 12:00:00 AM
Help Desk Technician (5144)
- MetroStar
-
Washington, DC
- As Help Desk Technician, you'll support our Customer Service Center in providing 24x7x365 IT support to our mission-crit...
- 6/11/2024 12:00:00 AM
Human Resources Manager
- SeatMatch
-
Stuart, FL
- HR Manager needed for a successful e-commerce company! Salary/Package $100,000 - $125,000 depending on experience On-Sit...
- 6/10/2024 12:00:00 AM
IT Application Analyst
- County of Orangeburg
-
Orangeburg, SC
- Job Description Job Description General Description The purpose of this job is to maintain and support software tax coll...
- 6/8/2024 12:00:00 AM
UW Medicine Foundation Data Model Analyst
- University of Washington
-
Seattle, WA
- UW MEDICINE ACCOUNTING has an outstanding opportunity for a Foundation Data Model (FDM) Analyst Work Schedule 100% FTE R...
- 6/7/2024 12:00:00 AM
About Massachusetts
Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River.
Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for User Liaison jobs
$77,229 to $101,462
Most Popular Cities in Massachusetts for User Liaison Jobs
What does a User Liaison do?
User Liaison in Huntsville, AL
With the increase in use of on-line capabilities and increasing number of users, Bayside was unsuccessful in catering the needs of three clients and thereby lost two clients retaining only one of the client.
January 21, 2020
User Liaison in Clearwater, FL
Our attendees are all current or prospective users of Liaison’s family of solutions, including CAS™, WebAdMIT™, EMP™, SlideRoom™ and Time2Track™.
January 31, 2020
User Liaison in Los Angeles, CA
This unit describes the performance outcomes, skills and knowledge required to establish and maintain client user liaison in an information communications technology (ICT) environment, post support implementation.
February 06, 2020