Trust Team Manager jobs in Massachusetts

The Application Manager will research, define, rationalize, syndicate and implement application systems throughout the lifecycle of change. This role will plan lifecycle strategies and agendas for all Bank application platforms, ensuring upgrades and changes follow change management standards and practices. The Application Manager will assist in application tuning and monitoring, trouble-shoot integration and production issues while driving support to meet or exceed service level agreements, communicating effectively with all business partners across issues and incident management.

Key Responsibilities:

• Lead and manage a team of application developers, analysts, and engineers to deliver high-quality software solutions.
• Define, build and upgrade maintenance calendars for the application portfolio.
• Research and define vendor deliveries to sustain upgrade paths, including SW development & infrastructure planning for necessary upgrades or periodic releases.
• Define and syndicate portfolio exceptions for risk, support and SLA impacts.
• Apply the standard change management practices of the Bank to all upgrades, maintenance and delivery scenarios. Coordinate integrations, infrastructure and/or SW development changes with an integrated delivery & test plan.
• Collaborate with stakeholders to define project requirements, scope, and objectives, and develop project plans and timelines.
• Lead the application-centric identification, collaboration and resolution for production issues and incidents, using the Incident Management process of the Bank.
• Drive continuous accuracy of issues and communications to partners and management.
• Oversee the full software development lifecycle, from requirements gathering and design to testing, deployment, and maintenance.
• Ensure adherence to software development best practices, coding standards, and quality assurance processes.
• Monitor application performance, identify and address performance bottlenecks, and implement optimizations to improve efficiency and scalability.
• Manage vendor relationships and third-party service providers, including contract negotiation, performance evaluation, and compliance oversight.
• Provide continuous support of business continuity practices and procedures.
• Continuous support of audit practices as directed by management and the development of self-service audit capabilities to improve effectiveness and efficiency.
• Stay informed about emerging technologies, industry trends, and best practices in application development and management.
• Provide leadership, guidance, and mentorship to team members, fostering a culture of collaboration, innovation, and continuous improvement.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Minimum of 8 years of experience in application development, software engineering, or a related role, preferably in the banking or financial services industry.
• Proven track record of successful project management and delivery of complex software projects on time and within budget.
• Strong technical expertise in application development frameworks, languages, and tools, such as Java, .NET, Python, or similar.
• Experience with modern software development methodologies, such as Agile, Scrum, or DevOps.
• Excellent leadership, communication, and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and senior stakeholders.
• Strong problem-solving and decision-making abilities, with a focus on driving results and achieving business objectives.
• Relevant certifications, such as Project Management Professional (PMP) or Certified Scrum Master (CSM), are highly desirable.

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.