Training Administrator jobs in Maryland

JOB DESCRIPTION

Job Title: Training Administrator
Job Location: Queenstown, MD

SUMMARY:
Responsible for training, coaching and developing bank employees in line with the Bank’s strategic plan and
compliance requirements. Training responsibilities encompass content management, development,
maintenance, design and delivery of training programs (orientation and ongoing training) and audit of training
requirements. Coaching responsibilities encompass individual one-on-one coaching for skills development
during the initial training period and supporting post-training coaching, as needed. Works closely with
Management to support the on-going development of bank employees and is a key member of the Human
Resources Team. The Training Administrator will identify and monitor training needs in the organization, and
design, plan, and implement training programs to fulfill those needs.

DUTIES AND RESPONSIBILITIES:
• Conduct initial compliance training for new employees and training as required/needed for existing

participants; escalate concerns to Human Resources Director and employee’s direct manager, as
warranted

• Design Retail Banking training related documents, materials, and presentations
• Review and edit training content for consistency and design and identify improvement opportunities for

course and courseware materials through delivery and proofreading of course materials to ensure
procedures, exercises and practices work as written and meets bank standards

• Track external training for employees such as webinars and seminars
• Periodically visit branch locations to ensure consistency of training programs
• Evaluate Teller Training Program and make recommendations for continued improvement and

• Bachelor’s Degree (preferred) or equivalent experience, with a minimum of 2 years training and

• Banking experience preferred
  

• Passion for teaching, coaching and developing others; including familiarity with different learning styles

• Superior communications skills, both written and oral, including excellent presentation skills
• Excellent interpersonal and customer service abilities
• Prior experience managing an LMS system
• Ability to resolve problems quickly and with sound judgment
• Ability to work independently, as well as follow direction/instruction, as warranted
• Demonstrated ability to maintain flexibility in a changing environment
• Ability to prioritize, escalate issues and remain organized is essential
• Ability to maintain confidential customer, employee and Bank information in a responsible and secure

COMPETENCIES:

• Communication - Communicates well, delivers presentations, has good listening skills
• Employee Development - Offers feedback, coaches employees appropriately, rewards employees

additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks;
Develops realistic action plans.

• Design - Generates creative solutions; Translates concepts and information into images; Uses

• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness;

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Mobility sufficient to perform activities required of position, including travel to branch locations
• Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
• Ability to actively engage in necessary communications with both internal and external customers.
  

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be
construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description
restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.



Please email resume or completed application to cguthrie@queenstownbank.com

Queenstown Bank is an Equal Opportunity / Affirmative Action Employer