Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
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Main Job Responsibilities Include:
We offer competitive compensation and a comprehensive benefits package with our organization. If you are a motivated individual with a passion for accounting, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.
At Affiliated, you’ll be part of a true team focused on both employee and customer satisfaction. For over 40 years, we have continued to grow for a reason: we have a great mix of experienced, competent and committed employees that are truly valued.
About us:
Established in 1983, Affiliated has been proudly providing dependable fire alarm service for over three decades to over 4,000 facilities in the Chicagoland area. The keys to our success have been a commitment to providing timely, competent customer service and maintaining personal relationships with our customers. We know that starts and ends with our staff, so we give our employees the resources they need to be leaders in their field. We prefer to promote from within and this is an economy-proof industry, so you can truly make this a career move.
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Expected hours: 40 per week
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Work Location: In person