Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
About the Role:
Mid-career HVAC Service Tech enthusiastic team player, who likes working with their hands, troubleshooting & fixing problems in a residential environment, and make money over and above base pay. Company vehicle provided and service tech can be dispatched from home. For the sales aspect Warm leads, and referrals to you, for upgrading old equipment (sales) HVAC Service and Installation to light commercial and residential customers throughout the area.
Benefits: Medical, Dental, Vision, Life Insurance, HSA, AD&D, Retirement with Company Match, Continual Education Training, Holiday pay and PTO & Uniforms.
Requirements:
Service Tech & Sales Maintenance Tech or Mechanic: 3 years Commercial & Residential HVAC Service experience needed. Must be willing to provide excellent customers service and multi-task. Will need to own basic hand tools. Excellent communication skills a plus. Must possess a valid driver’s license. Service Technicians Universal EPA certification required. Sales background able to upgrade existing clients with old equipment. home residential sales experience in the HVAC industry. Valid driver’s license.
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