Top Contact Center Executive jobs in Texas
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
Enterprise Account Executive – Contact Center Solutions Focus
- Sprinklr Inc.
-
Texas, TX
FULL_TIME
- Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Meet our Sales Team Our Enterprise Sales Team is on a mission to be the best sales team there is. Every team member is passionate about customer experience (CXM) and showing enterprise organizations how it can impact their business for the best when they have the right infrastructure. The Enterprise Account Executive is a field-based seller who will drive sales of Sprinklr products with a focus on our Contact Center product portfolio. What you will be doing: You will identify and drive net-new Sprinklr Contact Center opportunities across new logos and existing customers. You will collaborate with channel partners from the Contact Center as a Service (CCaaS) universe in harmony with our Alliances team. You will identify, negotiate, and close large deals in a defined territory. You identify and influence decision-makers and key stakeholders, such as CIOs, COOs, CMOs and CTOs of some of the biggest brands in the world. Your focus will be working with our clients to build solutions that allow them to win. You will be actively seeking out new sales leads and business opportunities through active networking and using business referrals. You are curious and will constantly be looking for ways to enhance your knowledge of our industry, market and competitors to provide that sales edge needed to close business and generate revenue. You will be at the forefront of leading change as Sprinklr continues to impact the Customer Experience revolution! It is not just social; it’s the entire relationship between global brands and consumers that’s changing and, as social interactions evolve, Sprinklr is right in the middle of it. Your desires and abilities to embrace this change and understand how social media platforms can impact the various functions of a large organization are critical to being an innovative inspiring leader for us. Who are you, and what makes you qualified? You bring 5 years of experience in creating enterprise-wide software deals specifically in the Contact Center industry. Your strong operational background will demonstrate your process-driven sales approach, consistently producing track records of the meeting and exceeding goals. Experience selling technologies such as Contact Center as a Service (CCaaS), Customer Service software, IT Service Management software and/or CRM software. Passion for selling in a collaborative team-selling environment. Experience working with channel/TSB partners in both a referral and/or resell motion. You are intellectually confident with a track record of being in the top 10% of what you do both personally and professionally. You persevere (never give up attitude) and possess a winning mindset in all that you do. You are fearless, allowing you to keep pace with our fast-moving markets while advancing us in the Customer Experience revolution. You possess a growth mindset and are curious about your approach to life. You demonstrate a desire to learn and adopt coaching to adapt and evolve continuously. Empathy is your strength! You’ve demonstrated this by building personable relationships across all levels within any company or organization. You have the highly developed ability to relate to, connect and establish relationships for a lifetime. You embody the Sprinklr Way culture, and you know that relationships are everything to generating pipeline, vesting in customer success and driving new business for the present and the future. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Compensation Range $83,000 - $110,000 - $138,000 The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role. US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. We’re excited that you’re interested in joining Sprinklr! Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate. Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice. Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form.
- 10 Days Ago
Contact center
- WELLS FARGO BANK
-
Irving, TX
FULL_TIME
- About this role : Wells Fargo is seeking a... In this role, you will : Provide vision and set direction for strategic cross-border and international multi-business line initiatives Drive growth in rev...
- Just Posted
Contact center
- Innova Solutions
-
Temple, TX
FULL_TIME
- Innova Solutions is immediately hiring for a Call Center Representative Position type : Full-Time, Contract to Hire Duration : 3 Month As a Call Center Representative, you will : Responsible for profe...
- 11 Days Ago
Contact Center Representative/Scheduler
- Seton Medical Center Harker Heights
-
Harker Heights, TX
FULL_TIME
- Overview Join our team as a day shift, full-time, Administration Contact Center Representative in Harker Heights, TX. Fulfilling your purpose begins here: People First, Always. Here’s how we take care...
- 4 Days Ago
Health Center Executive Director
- Get It Recruit - Executive
-
Allen, TX
FULL_TIME
- Our Offering Comprehensive health coverage (medical, dental, and vision). Generous paid time off, including vacations and holidays. Retirement plan. Life insurance. Employee discounts. Professional de...
- 14 Days Ago
Health Center Executive Director
- Get It Recruit - Executive
-
Corpus Christi, TX
FULL_TIME
- About The OrganizationJoin our team committed to improving community health through a range of prevention and acute illness management services. We aim to offer accessible health solutions that cater ...
- 15 Days Ago
Top Contact Center Executive jobs at Popular Companies
Call Center Operations Manager
- MCI Military Recruitment
-
Wichita, KS
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- MCI Careers
-
Jacksonville, FL
- LOCATION: Jacksonville, FL JOB TYPE: Full-Time PAY TYPES: Salary + Bonus SALARY: $50000 - $60000 / year BENEFITS & PERKS...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- ValorVIP
-
Jacksonville, FL
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- MCI Military Recruitment
-
Las Cruces, NM
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- MCI Military Recruitment
-
Jacksonville, FL
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Call Center Operator
- Preferred Dental/Laurel Smiles
-
Ellicott City, MD
- Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal...
- 6/9/2024 12:00:00 AM
Director Call Center Operations
- SilverSearch, Inc.
-
Morris Plains, NJ
- Call Center Director position is available that is a FULL TIME opportunity that is requiring 3 days onsite/week in Morri...
- 6/7/2024 12:00:00 AM
Director Call Center Operations
- Spyglass Partners, LLC
-
- Director, Call Center Operations Location: NJ (Hybrid) Must have extensive experience with (list top skill(s)): Call Cen...
- 6/7/2024 12:00:00 AM
About Texas
Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United States by both area and population. Geographically located in the South Central region of the country, Texas shares borders with the U.S. states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, New Mexico to the west, and the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas to the southwest, while the Gulf of Mexico is to the southeast.
Houston is the most populous city in Texas and the fourth largest in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$231,289 to $378,530
Most Popular Cities in Texas for Top Contact Center Executive Jobs
What does a Top Contact Center Executive do?
Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020
Top Contact Center Executive in Chicago, IL
While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019