Top Contact Center Executive jobs in New Jersey

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Contact Center Operator - Relief
  • CRH
  • Cherry Hill, NJ FULL_TIME
  • Job Description

    Position Summary: The Dispatcher is responsible for responding to inbound calls and requests for service needs by allocating the accurate resources to facilitate the transport of goods and services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

    Job Responsibilities

    •    Performs and coordinates a variety of duties related to dispatch and scheduling
    •    Responsible for receiving calls for service; prioritizes and coordinates the service requests
    •    Works closely with management and the dispatch team to communicate needs and ensure timely guest service
    •    Handles and maintains of all records and documentation of service requests; uses software to log activity
    •    Provides customer service and maintains a friendly and effective demeanor toward customers, guests, clients, and co-workers
    •    Other duties and tasks as assigned by manager

    At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

    Qualifications

    •    Previous experience in transportation dispatch or related field preferred
    •    Must have a solid understanding of software applications
    •    Demonstrates strong social skills, accuracy, and attentional to detail
    •    Proven interpersonal and communication skills, both written and verbal
    •    Must be available to work flexible hours including evenings and weekends

    This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

    Education

    About Aramark

    Our Mission

    Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

    At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

    About Aramark

    The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on FacebookInstagram and Twitter.

  • 2 Days Ago

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IVR/Contact Center Tester
  • TekIntegral
  • Trenton, NJ FULL_TIME
  • POSITIONIVR/Contact Center TesterLOCATIONHybrid - West Trenton, NJ 3 days onsiteDURATION6 monthsINTERVIEW TYPEVideoVISA RESTRICTIONSRequired SkillsTelephony nice to haveIVR/Contact Center specific tes...
  • 3 Days Ago

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Contact Center Representative - Neptune
  • Hackensack Meridian Health
  • Neptune, NJ FULL_TIME
  • DescriptionOur team members are the heart of what makes us better.At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture r...
  • 4 Days Ago

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Supervisor - Contact Center
  • Hackensack Meridian Health
  • Neptune, NJ FULL_TIME
  • DescriptionOur team members are the heart of what makes us better.At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture r...
  • 4 Days Ago

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Supervisor - Contact Center
  • HMH HOSPITALS CORPORATION
  • Neptune, NJ FULL_TIME
  • Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in c...
  • 8 Days Ago

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Contact Center Training Specialist
  • Hackensack Meridian Health
  • Neptune, NJ FULL_TIME
  • DescriptionOur team members are the heart of what makes us better.At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture r...
  • 1 Day Ago

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Call Center Operations Manager
  • MCI Military Recruitment
  • Wichita, KS
  • POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
  • 6/11/2024 12:00:00 AM

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Call Center Operations Manager
  • MCI Careers
  • Jacksonville, FL
  • LOCATION: Jacksonville, FL JOB TYPE: Full-Time PAY TYPES: Salary + Bonus SALARY: $50000 - $60000 / year BENEFITS & PERKS...
  • 6/11/2024 12:00:00 AM

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Call Center Operations Manager
  • ValorVIP
  • Jacksonville, FL
  • POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
  • 6/11/2024 12:00:00 AM

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Call Center Operations Manager
  • MCI Military Recruitment
  • Las Cruces, NM
  • POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
  • 6/11/2024 12:00:00 AM

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Call Center Operations Manager
  • MCI Military Recruitment
  • Jacksonville, FL
  • POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
  • 6/11/2024 12:00:00 AM

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Call Center Operator
  • Preferred Dental/Laurel Smiles
  • Ellicott City, MD
  • Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal...
  • 6/9/2024 12:00:00 AM

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Director Call Center Operations
  • SilverSearch, Inc.
  • Morris Plains, NJ
  • Call Center Director position is available that is a FULL TIME opportunity that is requiring 3 days onsite/week in Morri...
  • 6/7/2024 12:00:00 AM

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Director Call Center Operations
  • Spyglass Partners, LLC
  • Director, Call Center Operations Location: NJ (Hybrid) Must have extensive experience with (list top skill(s)): Call Cen...
  • 6/7/2024 12:00:00 AM

New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newark Bay, and the Arthur Kill); on the east by the Atlantic Ocean; on the southwest by Delaware across Delaware Bay; and on the west by Pennsylvania across the Delaware River. New Jersey is often broadly divided into three geographic regions: North Jersey, Central Jersey, and South Jersey. Some New Jersey residents do not consider Central Jersey a region in its own right, but others believe it is a separate geographic and cultural area from the Nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$258,931 to $423,768

Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020
Top Contact Center Executive in Chicago, IL
While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019