Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Do you want to work on a great team, serving great members?
Would you like to be rewarded for your Spanish language skills?
If so, we have an opportunity for you!
Bilingual Contact Center Representative
Cobalt Credit Union - Headquarters
7148 Towne Center Parkway
Papillion, NE 68046
As our contact center representative, you will answer members questions and calls each day. You will provide exceptional service to our members, resolving problems and recommending solutions. To thrive in this role, you must be driven to help others and provide exceptional service.
Cobalt Credit Union, based in Papillion, Nebraska, employs over 250 team members throughout our twenty-seven locations. Cobalt Credit Union was established in 1946 to serve the military and we now offer our services to all community members within the counties that we serve. As a not-for-profit company, our mission is to be our members' trusted financial partner providing tailored solutions to support them throughout their life events. As an organization we believe in developing our employees through ongoing training and individualized coaching. We are a family oriented culture who cares about our employees and we pride ourselves on offering our employees growth opportunities within the organization.
You’re the person our members look to for guidance and support. You will represent the credit union as you communicate with our members, your teammates and the communities we serve. It’s important that you use sound judgement when making decisions and stay calm under pressure.
Equal Opportunity Employer/Vet/Disabled
Job Type: Full-time
Pay: From $15.00 per hour
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Work Location: In person