Technical Writer jobs in North Carolina

Who are we?

Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States. Our customers include leading life sciences and healthcare companies and renowned research institutions. We are rapidly growing and looking for additional passionate and talented employees to join our team and partner with TSS’ customers who are doing dramatic work focused on improving the human condition.

TSS ensures the equipment our customers use to keep their employees and products safe is in full working order. We are the leading provider in the country of testing and certification services for cleanrooms, fume hoods, biological safety cabinets, and other controlled environment equipment. Working at our customers facilities, TSS employees are key enablers – helping ensure safety, accuracy, and compliance in some of the leading laboratories in the United States.

How will you make an impact?

As an integral member of the Technical Writing department, the Technical Writer will generate reports and other correspondence types for delivery to clients of TSS while engaging in other tasks such as document control and maintenance. Technical Writers ensure that reports meet adherence to established document design and quality standard specifications.

What will you do?

• Create formal reports and other correspondence types upon client request from field data and test results received from Quality Control.
• Interpret and communicate test results including any associated normative or client specifications to provide within client correspondences, internal discussions, or in report generation.
• Engage in customer service interactions by electronic, telephone, and/or direct in-person correspondence pertaining to client inquiries and comments.
• Maintain client-specific documents per defined departmental and company-wide filing practices.
• Review for general completeness of data prior to formal reporting.
• Maintain excellent customer service relations with all clients.
• Other duties as assigned.

How will you get here?

Education and Experience

• Requires a High School Diploma or equivalent. 2-year or 4-year degree preferred.
• Requires at least 1 year of relevant customer service experience.
• A combination of education, training and related experience may meet requirements.

Knowledge, Skills and Abilities

• Excellent customer service and relationship building skills.
• Strong troubleshooting and problem-solving skills with the ability to continually learn new services.
• Ability to work effectively with minimal supervision by employing effective time management and prioritization skills.
• Highly effective verbal and written communication skills.
• Competencies with computer usage in general.
• Ability to effectively use the MS Office package, Word, Excel, PowerPoint, Visio, Adobe Acrobat, and/or Photoshop.

TSS is a passionate equal opportunity employer and celebrates diversity. Interested in a role but not sure it’s the right fit for you? Call us and let’s talk!