Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
LAKESHORE'S MISSION:
Transform individuals to strengthen our communities through innovative and accessible learning.
Full-time Benefits Include:
Competitive health, dental, vision insurance
Up to $3,000 in tuition reimbursement annually | Professional development and growth opportunities
6.9% Wisconsin Retirement System (WRS) savings - matched dollar for dollar | 403(b) and 457 retirement savings options
College paid life and disability insurance | Health and dependent care Flex Spending Accounts
Onsite fitness center and walking path | Up to 8 weeks paid New Child Leave
Onsite wellness screenings
Lakeshore also offers generous paid time off starting with 15 days of vacation, 15 days of sick/personal leave,
10 holidays, and a one-week winter break.
Additional Perks:
Local discounts on food, entertainment, and events | Discounts on cell phone plans and rental cars
Common Read events | Culinary experiences from onsite emerging chefs | Identity theft protection
“Dress for your day” | Employee recognition and appreciation events
Campus closed Fridays during summer
Benefits begin the first of the month coinciding with or following hire.
For additional information on our vast array of benefits, read through our benefits guide.
SHIFT: Day/evening/weekend hours | Flexible based upon the needs of the College
LOCATION: Lakeshore Technical College – Cleveland, Wisconsin
POSITION SUMMARY: Lead and direct Student Resource Center operations, which include supervision and management of Library Services, Academic Support & Tutoring Services, and eCampus instructional resources. Responsible for directing daily activities to maximize student learning and access to resources, and increase retention, and graduation rates. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.
REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS (Other duties may be assigned):
(55%) Library Coordination and Management
(30%) Academic & Instructional Resources Support
(15%) MANAGER ESSENTIAL RESPONSIBILITIES
• Supervision is provided to the library staff and student workers. Responsible for the overall direction, coordination, and evaluation of these staff. Responsibilities include design position responsibilities, interview, hire, and train employees; plan, assign, and direct work; supervise, mentor, and develop staff through the Employee Performance review; reward and discipline employees. Carry out managerial responsibilities in accordance with the organization’s policies and applicable laws to include:
o Develop plan(s) and budget for department.
o Address staff and student issues in an effective and timely manner.
o Be an active advocate for LTC in the community.
o Be active in the college by serving on committees.
o Teach classes, as requested, based on course-identified qualifications.
EDUCATION AND EXPERIENCE:
CERTIFICATIONS, LICENSURE, REGISTRATION:
• Valid State of Wisconsin Driver's License.
TECHNOLOGY SKILLS:
OTHER KNOWLEDGE, SKILLS, AND ABILITIES:
PHYSICAL DEMANDS/WORK ENVIRONMENT:
This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives.
CONDITION(S) OF EMPLOYMENT:
• Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.
• Valid State of Wisconsin driver’s license is required.
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