Technical Support Manager jobs in South Dakota
Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Technical Support Manager jobs
Technical Support Analyst
- Sunbird Software
-
Sioux Falls, SD
FULL_TIME
-
Technical Analyst will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases. They will participate in improving documentation for customer success. Provide troubleshooting and analysis of software bugs for our customers.
Essential Duties And Responsibilities- Using a ticketing system – submitting, updating, closing tickets in a timely fashion
- Researching, resolving and responding to customer questions received via telephone, email or support portal working under supervision
- Setup and configure Sunbird’s DCIM suite including dcTrack and Power IQ
- Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s)
- Analyze, scrub and migrate data from current source to DCIM database
- Develop and enhance documentation to enrich a customer’s experience
- Assist with software testing when new features and fixes are completed by engineering team
- Facilitate timely resolution of customers’ issues by logging and maintaining resolution status in corporate tracking system working under supervision
- Participate in online training session for clients and partners to maintain up-to-date knowledge of Sunbird’s software suite enhancements
- Editing and working with AutoCAD and Visio drawings
- Create and/or edit models under supervision
- Data center surveys and audits
- Associates degree in a technical discipline or equivalent experience
- One year experience providing customer support for a technical environment
- Excellent customer-facing project management, analysis, troubleshooting, and technical skills
- Demonstrated basic technical knowledge of:
- Computer hardware (rack servers, PDUs, and cabling)
- Windows 7 / Windows 10
- MS Excel xls/csv file creation
- Ability to work flexible hours with the possibility of travel up to 10%
- Accountability and the ability to adapt/multi-task/manage changing priorities
- Self-motivated, ability to learn and apply new skills quickly
- Good oral/written communication and interpersonal skills required
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Microsoft Office Suite including Outlook, Word, Excel, Access, Visio and Project
- Zoom Conference Software, Fresh Desk Ticketing Software, Skype, Fresh Chat, Jira, MS Teams, Slack, Web Browswer Configurations, etc
- General database SQL knowledge
Job Type: Full-time
WHY SUNBIRD?- We are all about delighting our clients and live/breathe the end client/user experience
- We stock the office with soda, snacks, coffee and tea for you to refuel throughout the day
- We have amazing PTO Policy that allows you to take care of yourself and your family
- We offer medical, dental, vision and life insurance to eligible employees
- We believe in collaboration, teamwork, creativity and taking initiative
- What is DCIM Software: www.sunbirddcim.com/what-dcim
- What are customers saying about Sunbird: www.sunbirddcim.com/reviews
- Why work at Sunbird: www.sunbirddcim.com/careers
Benefits:- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
- Work from home
2iFQaLIsfH - 2 Days Ago
SDP Technical Support Specialist
- Innovative Systems LLC
-
Mitchell, SD
FULL_TIME
- Innovative Systems is currently seeking applicants for a SDP Technical Support Specialist to join our talented team. The SDP Technical Support Specialist position includes assisting our clients via ph...
- 2 Months Ago
Emergency Department Nurse Manager
- Millbrook Support Services
-
Rosebud, SD
FULL_TIME
- Millbrook specializes in placing healthcare providers of varying specialties with clients throughout the United States. Want to work for a company that actually invests in your future? Along with offe...
- Just Posted
Director of Case Manager
- Healthcare Support Staffing, Inc
-
Sioux Falls, SD
OTHER
- Director of Case Manager HealthCare Support is actively seeking a Director of Case Manager to fill an opening with a critical illness recovery hospital in Sioux Falls, SD. Daily Responsibilities for D...
- 22 Days Ago
Technical Training Manager
- C&B Equipment
-
Sioux Falls, SD
FULL_TIME
- C & B Material Handling (part of the C & B Equipment family) is a leading organization in the material handling industry, providing innovative solutions and services to clients worldwide. Our commitme...
- 2 Months Ago
Associate Specialist: Research Technical Support (Animal Care)
- RTI LLC
-
Brookings, SD
FULL_TIME
- Clinvet is a globally recognized leader in veterinary clinical research. Providing precise, compliant, and prompt product development services to the animal care industry, our state-of-the-art facilit...
- 2 Days Ago
Technical Support Manager jobs at Popular Companies
Technical Support Manager
- Spectrum Staffing Services/HRStaffers Inc.
-
- SUMMARY The Technical Support Manager is responsible for the hiring, development and retention of the Technical Support ...
- 6/2/2024 12:00:00 AM
Technical Support Manager
- ESET North America
-
San Diego, CA
- WHO IS ESET: We are a global digital security company, protecting millions of customers and thousands of companies world...
- 6/2/2024 12:00:00 AM
Technical Support Manager
- K2 Partnering Solutions
-
Dallas, TX
- One of our esteemed client is looking to hire a seasoned Technical Account Manager to ideally work in a hybrid model in ...
- 6/2/2024 12:00:00 AM
Technical Support Manager
- Lone Star National Bank
-
Pharr, TX
- Job Details Job Location MAS Building - Pharr, TX Summary The Technical Support Manager will oversee the Help Desk Suppo...
- 6/1/2024 12:00:00 AM
Technical Support Manager
- Storm2
-
Bellevue, WA
- ⚡Position: Technical Support Manager (Escalations) 🌎Location: Seattle WA (Hybrid) ⚡Company: FinTech/Payments 💸 Salary:...
- 5/31/2024 12:00:00 AM
Technical Support Manager
- KLC Inc
-
Tallahassee, FL
- Job Description Job Description KLC Consulting, Inc. Requirement for: Manager, Technical Support – Tallahassee FL Contac...
- 5/31/2024 12:00:00 AM
Technical Support Manager - Security and ICT
- Johnson Controls International
-
Bangalore, Karnataka
- What we look for Required Associate or Bachelor's degree in Computer Science, Information Technology, System Administrat...
- 5/31/2024 12:00:00 AM
Technical Support Manager
- Sigma Computing
-
New York, NY
- About the role: We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of hig...
- 5/30/2024 12:00:00 AM
About South Dakota
South Dakota (/- dəˈkoʊtə/ (listen)) is a U.S. state in the Midwestern region of the United States. It is named after the Lakota and Dakota Sioux Native American tribes, who compose a large portion of the population and historically dominated the territory. South Dakota is the seventeenth largest by area, but the fifth smallest by population and the 5th least densely populated of the 50 United States. As the southern part of the former Dakota Territory, South Dakota became a state on November 2, 1889, simultaneously with North Dakota. Pierre is the state capital and Sioux Falls, with a populat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$114,891 to $153,098
Most Popular Cities in South Dakota for Technical Support Manager Jobs
What does a Technical Support Manager do?
Technical Support Manager in Anaheim, CA
The Technical Support Manager will provide leadership and management of the Technical Division which is responsible for the full life cycle of all technology products and services.
January 07, 2020
Technical Support Manager in Melbourne, FL
The job of a manufacturing technical support manager is to plan and supervisor all technical repair, maintenance, upgrade and installation works of technical aspects such as machinery, spare parts and electrical fittings.
February 08, 2020
Technical Support Manager in Fort Smith, AR
Serve as the top-line escalation point for high-priority support cases including overall triage and management.
December 29, 2019