Technical Support Manager jobs in North Carolina
Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Technical Support Manager jobs
Technical Account Manager - MSP
- CW IT Support
-
Wilmington, NC
FULL_TIME
-
Technical Account Manager
Job Purpose: The purpose of this role is to manage approximately 90 of our smallest clients, with monthly recurring revenue of about $1,500 or less. Managing an account involves a few key outcomes:- Client Retention and Attention – working to resolve any issues or frustrations they might have through regular client check-in calls (you would work with management / technical support teams to fix the issues, you would not be the one fixing technical problems directly).
- Client MRR Growth – Making appropriate recommendations so that the client’s monthly spend increases approximately 20% annually due to new products or services they purchase through CW IT Support that have a recurring component, such as additional cyber security, new users / device licenses, M365 products, etc.
- Project Sales / One-time Revenue Sales – Creating, presenting, and closing proposals for projects that would benefit the client, such as network upgrades, phone systems, M365 migrations, computer replacements, etc.
- Key Activities
- # of client check-in calls or visits
- # of TBRs Performed (Technology Business Reviews)
- # of Proposals Delivered
- Key Results
- # of Proposals Won
- One-time Revenue Sold
- Monthly Recurring Revenue Sold (upticks)
- Total MRR under Management
- Customer Service and Communication Skills, in person, over video, and on the phone. First and foremost, this is a customer service position with client retention as the number 1 goal.
- Technical Knowledge:
- M365 Technologies in terms of features, benefits, how it works
- Microsoft Azure Fundamentals
- Intune / Endpoint Management Fundamentals
- Microsoft Windows 10 / 11 Fundamentals
- VoIP Technology Fundamentals
- Competency in using Word, Excel, PowerPoint
- Typing of 50 WPM
- Networking Fundamentals
- Firewalls / Routers, Switches, Cabling, Network Rack Setups, WiFi Technology
- Sales Ability
- Estimating / Quoting Experience
- Presentation / Closing Experience (with existing clients)
- Prior Account Management Experience
Bonus Structure: Bonuses are based your personal contribution of OTR sales (one time revenue) as well as for overall MRR growth (retention, new client MRR / upticks) of existing accounts you manage.
Project Revenue Bonus On Personal Sales
$50,000 per quarter - $0 Bonus (QUOTA)
$60,000 per quarter - $1,000 Bonus
$75,000 per quarter - $2,000 Bonus
$90,000 per quarter - $3,000 Bonus
MRR Bonus (based upon MRR growth for accounts you manage):
$2,000 per quarter QUOTA = no bonus
Red Goal: $3,000 per quarter = $1,500 Bonus
Yellow Goal: $4,000 per quarter = $2,000 Bonus
Green Goal: $5,000 Per quarter = $2,500 Bonus
Bonus Structure would allow for $74,000 annual total comp with estimate profit sharing of $500 per quarter - 11 Days Ago
Technical Account Manager - MSP
- CW IT SUPPORT INC
-
Suite 100B, NC
FULL_TIME
- Technical Account ManagerJob Purpose: The purpose of this role is to manage approximately 90 of our smallest clients, with monthly recurring revenue of about $1,500 or less. Managing an account involv...
- 22 Days Ago
Manager, Operations Technical Support
- The Clearing House
-
Salem, NC
FULL_TIME
- Position summary: Candidate will focus on the management responsibilities for the Operations Technical Support Team. Primary responsibilities will be managing resources related to daily support, tasks...
- 5 Days Ago
Technical Sales Support Manager
- ABB E-mobility
-
Cary, NC
FULL_TIME
- ABB E-mobility Holding AG ABB E-mobility is leading the decarbonization of the world’s transportation industry by pioneering technology that enables a sustainable future of electric, smart, reliable, ...
- 6 Days Ago
Manager, Technical Support Center
- Attabotics
-
Charlotte, NC
FULL_TIME
- About YouYou want to work for a fast-paced company that thinks big and dreams huge. You are driven, view work as more than just a job, and are never satisfied with a project left half-done. You have a...
- 2 Months Ago
Training and Technical Manager
- Technical Safety Services
-
Morrisville, NC
FULL_TIME
- Who are we? Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States. Our customers include leading life sciences and healthcare companies and r...
- 2 Months Ago
Technical Support Manager jobs at Popular Companies
Technical Support Manager
- Spectrum Staffing Services/HRStaffers Inc.
-
- SUMMARY The Technical Support Manager is responsible for the hiring, development and retention of the Technical Support ...
- 6/2/2024 12:00:00 AM
Technical Support Manager
- ESET North America
-
San Diego, CA
- WHO IS ESET: We are a global digital security company, protecting millions of customers and thousands of companies world...
- 6/2/2024 12:00:00 AM
Technical Support Manager
- K2 Partnering Solutions
-
Dallas, TX
- One of our esteemed client is looking to hire a seasoned Technical Account Manager to ideally work in a hybrid model in ...
- 6/2/2024 12:00:00 AM
Technical Support Manager
- Lone Star National Bank
-
Pharr, TX
- Job Details Job Location MAS Building - Pharr, TX Summary The Technical Support Manager will oversee the Help Desk Suppo...
- 6/1/2024 12:00:00 AM
Technical Support Manager
- Storm2
-
Bellevue, WA
- ⚡Position: Technical Support Manager (Escalations) 🌎Location: Seattle WA (Hybrid) ⚡Company: FinTech/Payments 💸 Salary:...
- 5/31/2024 12:00:00 AM
Technical Support Manager
- KLC Inc
-
Tallahassee, FL
- Job Description Job Description KLC Consulting, Inc. Requirement for: Manager, Technical Support – Tallahassee FL Contac...
- 5/31/2024 12:00:00 AM
Technical Support Manager - Security and ICT
- Johnson Controls International
-
Bangalore, Karnataka
- What we look for Required Associate or Bachelor's degree in Computer Science, Information Technology, System Administrat...
- 5/31/2024 12:00:00 AM
Technical Support Manager
- Sigma Computing
-
New York, NY
- About the role: We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of hig...
- 5/30/2024 12:00:00 AM
About North Carolina
North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south, Tennessee to the west, Virginia to the north, and the Atlantic Ocean to the east. North Carolina is the 28th-most extensive and the 9th-most populous of the U.S. states. The state is divided into 100 counties. The capital is Raleigh, which along with Durham and Chapel Hill is home to the largest research park in the United States (Research Triangle Park). The most populous municipality is Charlotte, which is the second-largest banking center in...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$122,974 to $163,870
Most Popular Cities in North Carolina for Technical Support Manager Jobs
What does a Technical Support Manager do?
Technical Support Manager in Anaheim, CA
The Technical Support Manager will provide leadership and management of the Technical Division which is responsible for the full life cycle of all technology products and services.
January 07, 2020
Technical Support Manager in Melbourne, FL
The job of a manufacturing technical support manager is to plan and supervisor all technical repair, maintenance, upgrade and installation works of technical aspects such as machinery, spare parts and electrical fittings.
February 08, 2020
Technical Support Manager in Fort Smith, AR
Serve as the top-line escalation point for high-priority support cases including overall triage and management.
December 29, 2019