Technical Support Manager jobs in Kansas
Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Technical Support Manager jobs
Technical Support Manager
- Canonical
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Kansas, KS
FULL_TIME
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Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical's Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are technology innovators inside global enterprises using Ubuntu and open source to build the future in their industry.
Our regional Technical Support Managers run world-class Technical Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Desktop Support Group.
You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.
Key responsibilities- Management of a professional support team, including skills development and performance management
- Operational control, shift scheduling, accountability for key performance indicators (KPIs)
- Ensures that all customer cases are responded to within the SLA, and in a professional manner
- Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
- Accountability for customer satisfaction
- Contribution to the support knowledge base
- Continuous improvement to the team's processes and support service delivery
- Hire, develop and train support team to match business requirements
- Work with the leadership team to drive growth and transformation initiatives
- Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
- Leadership experience, and preferably team management experience
- Confidence under pressure, with proven track record of high customer focus
- Preferably fluent in two languages, English being primary one
- Excellent communication skills (verbal and written)
- Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
- Proven track record of contributing to Open Source projects
- Software development experience
- Experience in working in support organizations
- Hands on experience with Canonical's products
Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu -- the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of individuals and organisations. Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.
We offer:- 100% work-from-home
- Learning and development
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel
- 3 Days Ago
Client Services and Technical Support Manager
- Culture Index
-
Leawood, KS
FULL_TIME
- We are seeking a self-assured and results-driven individual who excels at solving complex problems and taking calculated risks. The ideal candidate will be a natural leader, capable of working indepen...
- 1 Day Ago
Technical Support
- LS Industries
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Wichita, KS
FULL_TIME
- ESSENTIAL DUTIES AND RESPONSIBILITIES *This position requires travel, must have a valid driver's license and clear driving record* 1. Provide technical support for mechanical issues related to manufac...
- 1 Month Ago
Technical Support Representative
- INDRA AIR TRAFFIC INC
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Overland Park, KS
FULL_TIME
- Responsible for providing basic-to-moderately complex product support for Indra Air Traffic products in the Communication, Navigation, and Surveillance (CNS) family. Duties and Responsibilities: Recei...
- Just Posted
Technical Support Analyst
- Clarivate
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Overland Park, KS
FULL_TIME
- We have an exciting opportunity available for a Technical Support Analyst to join our growing Support Team Customer Care at Clarivate. This is an amazing opportunity to work in a team of Innovative pr...
- Just Posted
Tier 1 Technical Support
- Robert Half
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Hesston, KS
FULL_TIME
- Job DetailsDescription We are offering a contract to hire employment opportunity for a Help Desk Analyst I position situated in Hesston, Kansas, 67062, United States. This role serves as a crucial ele...
- Just Posted
Technical Support Manager jobs at Popular Companies
Technical Support Manager
- Spectrum Staffing Services/HRStaffers Inc.
-
- SUMMARY The Technical Support Manager is responsible for the hiring, development and retention of the Technical Support ...
- 6/2/2024 12:00:00 AM
Technical Support Manager
- ESET North America
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San Diego, CA
- WHO IS ESET: We are a global digital security company, protecting millions of customers and thousands of companies world...
- 6/2/2024 12:00:00 AM
Technical Support Manager
- K2 Partnering Solutions
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Dallas, TX
- One of our esteemed client is looking to hire a seasoned Technical Account Manager to ideally work in a hybrid model in ...
- 6/2/2024 12:00:00 AM
Technical Support Manager
- Lone Star National Bank
-
Pharr, TX
- Job Details Job Location MAS Building - Pharr, TX Summary The Technical Support Manager will oversee the Help Desk Suppo...
- 6/1/2024 12:00:00 AM
Technical Support Manager
- Storm2
-
Bellevue, WA
- ⚡Position: Technical Support Manager (Escalations) 🌎Location: Seattle WA (Hybrid) ⚡Company: FinTech/Payments 💸 Salary:...
- 5/31/2024 12:00:00 AM
Technical Support Manager
- KLC Inc
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Tallahassee, FL
- Job Description Job Description KLC Consulting, Inc. Requirement for: Manager, Technical Support – Tallahassee FL Contac...
- 5/31/2024 12:00:00 AM
Technical Support Manager - Security and ICT
- Johnson Controls International
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Bangalore, Karnataka
- What we look for Required Associate or Bachelor's degree in Computer Science, Information Technology, System Administrat...
- 5/31/2024 12:00:00 AM
Technical Support Manager
- Sigma Computing
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New York, NY
- About the role: We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of hig...
- 5/30/2024 12:00:00 AM
About Kansas
Kansas /ˈkænzəs/ (listen) is a U.S. state in the Midwestern United States. Its capital is Topeka and its largest city is Wichita, with its most populated county being Johnson County. Kansas is bordered by Nebraska on the north; Missouri on the east; Oklahoma on the south; and Colorado on the west. Kansas is named after the Kansa Native American tribe, which inhabited the area. The tribe's name (natively kką:ze) is often said to mean "people of the (south) wind" although this was probably not the term's original meaning. For thousands of years, what is now Kansas was home to numerous and divers...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$121,949 to $162,504
Most Popular Cities in Kansas for Technical Support Manager Jobs
What does a Technical Support Manager do?
Technical Support Manager in Anaheim, CA
The Technical Support Manager will provide leadership and management of the Technical Division which is responsible for the full life cycle of all technology products and services.
January 07, 2020
Technical Support Manager in Melbourne, FL
The job of a manufacturing technical support manager is to plan and supervisor all technical repair, maintenance, upgrade and installation works of technical aspects such as machinery, spare parts and electrical fittings.
February 08, 2020
Technical Support Manager in Fort Smith, AR
Serve as the top-line escalation point for high-priority support cases including overall triage and management.
December 29, 2019