Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Location/Hours:
Loxley, AL (On-site)
Monday-Friday
8 AM - 5 PM
About us:
Located just an hour away from the pristine white sand beaches of Gulf Shores, Alabama, our plant offers not only a dynamic work environment but also the perfect backdrop for a balanced lifestyle. As a leading name in the air compressor industry, we are committed to excellence in both product innovation and customer satisfaction.
Job Summary:
Are you passionate about providing technical solutions and assisting customers? We are seeking a talented individual with a minimum of four years' experience in the air compressor industry to join our team as a Technical Support Call Representative. In this role, you will be the frontline troubleshooter, assisting customers with technical queries related to Kaishan products. Collaboration with various departments including Engineering, Manufacturing, and Sales will be integral to ensuring top-notch service delivery.
Key Responsibilities:
Job Summary
General Accountabilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Company Conformance Statement
In the performance of their respective tasks and duties all employees are expected to conform to the
following:
Job Qualifications
Work Environment
While performing the duties of this job, the employee may sit for prolonged periods and if visiting the plant, may be exposed to fumes or airborne particles, forklift traffic, and moving mechanical parts and vibration. The noise level in the work environment can be loud.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to stoop, kneel, or crouch. He/she must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.