Technical Support Analyst jobs in Ohio
Recently Added Technical Support Analyst jobs
Technical Support Analyst II
- The Emily Program
-
Beachwood, OH
FULL_TIME
-
Job Details
Description
Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care.
Technical Support Analyst II
The Technical Support Analyst II role acts as the primary on-site support for all regional locations, and the secondary point of contact for all incoming IT Support issues, providing additional troubleshooting to escalated incidents from Technical Support Analyst I (Tier 1). The Technical Support Analyst II is also responsible for conducting routine IT Support processes from beginning to end. Measurements for success include meeting service-level-agreements (SLA) % rates for resolving or re-routing incidents, meeting guidelines of the Core Responsibilities matrix, and positive staff feedback.
Schedule: This is a full time onsite opportunity working Monday through Friday 8:00am to 5:00pm
Supporting Region: This opportunity will provide onsite and remote technical support for the following Ohio site locations and can be based out of the Cleveland or Columbus Outpatient sites.- Cleveland Outpatient: 3401 Enterprise Place, Suite 250, Beachwood, OH 44122
- Cleveland Residential: 2141 Overlook Road, Cleveland Heights, OH 44106
- Columbus Outpatient & Columbus Residential: 8001 Ravines Edge Court, Columbus, OH 43235
- Provide on-site, in-person support to all regional locations
- Setup, configure, and install hardware and software as necessary on-site, when remote assistance is not a viable option
- Support IT team with routine set-up of workstations, including office moves
- Provide advanced troubleshooting for escalated incidents from Tier 1, working with end-users across the organization remotely and in person.
- Track and monitor incidents to ensure timely resolution, accurately document relevant information, and keep end users informed via email or telephone of the status of their requests.
- Serve as application specialist for various end user software
- Oversee routine IT Support processes, from user creation to workstation deployment, attention to detail and follow-through.
- Mentors and helps train Technical Support Analyst I roles.
- Performs all other duties as assigned.
- Associate’s (AA) degree in computer science or related area of study preferred.
- 3 years of experience in a customer service or support role is required; experience in a level 1 technical support role required.
- CompTIA A Certification preferred (or plans to obtain such within 1 year of hire date).
Employee Benefits
We understand the importance of a well-rounded benefits package. That’s why we’re dedicated to providing a range of plans to meet your needs.
For Full-time Employees, We Offer- HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
- Dental insurance (Delta Dental)
- Vision insurance (EyeMed)
- Short-term and long-term disability insurance
- Company-paid life insurance
- 401(k) plan available two months after start date
- Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation
- Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.
- 8 Days Ago
Technical Support Analyst
- Alphanet
-
Evendale, OH
CONTRACTOR
- JOB DESCRIPTIONDesktop Support Grade:A4 | Consultant 2 | Beginner knowledge on Active Directory, Group Policy·Hands on experience for Windows, & iOS Corporate Devices·Coordinate with multiple teams fo...
- 8 Days Ago
Technical Support Analyst
- STRATACACHE GROUP
-
Dayton, OH
OTHER
- Job Details Job Location: Needmore - Dayton, OH Position Type: Full Time Education Level: High School Salary Range: Undisclosed Job Category: Information Technology More about our company & position:S...
- Just Posted
Technical Support Analyst I
- Howard Hanna Real Estate Services
-
Columbus, OH
FULL_TIME
- The Technical Support Analyst is responsible for providing 1st level support and coordination of incident resolution on behalf of the IT department. The Analyst will also conduct field visits to busin...
- 1 Day Ago
IT Technical Support Analyst
- Fastenal
-
West Chester, OH
FULL_TIME
- Job Description IT Technical Support Analyst-Application Support 8918 Beckett Rd, West Chester, OH 45069 SSSUP Full-time Shift(s): MON TUE WED THU FRI 8:00am - 5:00pm OVERVIEW: Working as Full-time IT...
- 2 Months Ago
Technical Support Specialist
- GTN Technical Staffing and Consulting
-
Groveport, OH
FULL_TIME
- Company Overview:GTN is seeking a dedicated IT Support Specialist for our client's fulfillment centers in Groveport, Ohio. Reporting to the Sr. Manager of Facilities, this onsite role involves maintai...
- 1 Day Ago
Technical Support Analyst jobs at Popular Companies
Technical Support Analyst
- Akkodis
-
Louisville, KY
- Job Responsibilities: Troubleshooting technical issues from the end users Gathering the proper information and escalatin...
- 6/11/2024 12:00:00 AM
Technical Support Analyst
- GalaxE.Solutions
-
Pittsburgh, PA
- Computer hardware diagnostic, troubleshooting, configuration, and refresh. Software installation and troubleshooting. Vo...
- 6/10/2024 12:00:00 AM
Technical Support Analyst
- STRATACACHE GROUP
-
Dayton, OH
- Job Details Job Location Needmore - Dayton, OH Position Type Full Time Education Level High School Job Category Informat...
- 6/10/2024 12:00:00 AM
Technical Support Analyst
- Optomi
-
Grapevine, TX
- Technical Support Analyst (On-site) *This position will require an on-site presence in Grapevine, TX* Optomi, in partner...
- 6/10/2024 12:00:00 AM
Technical Support Analyst
- JBA International
-
Washington, DC
- https://www.linkedin.com/jobs/view/3688098955/?eBP=CwEAAAGLjT4m_cYlcVZPNb6v-DuAe6E444kUtUApzaFt3O-9JP92fN5L8GjuCAA-RlQxY...
- 6/9/2024 12:00:00 AM
Technical Support Analyst
- Allegiance Bank
-
Houston, TX
- A technical support analyst is responsible for providing technical assistance and support to end-users, troubleshooting ...
- 6/9/2024 12:00:00 AM
Technical Support Analyst
- Children's Hospital Association
-
Lenexa, KS
- Job Description Become a champion for children's health with a career at CHA. We serve with purpose and passion to help ...
- 6/8/2024 12:00:00 AM
Technical Support Analyst
- Cynet Systems
-
Warrenton, VA
- Job Description: Skills: Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Mi...
- 6/7/2024 12:00:00 AM
About Ohio
Ohio /oʊˈhaɪoʊ/ (listen) is a Midwestern state in the Great Lakes region of the United States. Of the fifty states, it is the 34th largest by area, the seventh most populous, and the tenth most densely populated. The state's capital and largest city is Columbus.
The state takes its name from the Ohio River, whose name in turn originated from the Seneca word ohiːyo', meaning "good river", "great river" or "large creek". Partitioned from the Northwest Territory, Ohio was the 17th state admitted to the Union on March 1, 1803, and the first under the Northwest Ordinance. Ohio is historically know...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$35,446 to $45,107
Most Popular Cities in Ohio for Technical Support Analyst Jobs
What does a Technical Support Analyst do?
Technical Support Analyst
Act as the first point of contact for all technical support issues for the entire Gersh user community for all hardware and software applications.
March 22, 2023
Technical Support Analyst in Rome, NY
Enter, monitor, and update support desk tickets in the Tracking System trouble ticket system to track progress and resolution of customer issues.
February 09, 2023
Technical Support Analyst in Riverview, FL
Solve issues independently by using past experience as well as various methods of online research and reading of manuals.
March 07, 2023