Technical Support Analyst jobs in Mississippi
Recently Added Technical Support Analyst jobs
Technical Support Analyst SG 24 - Night Shift
- PACCAR Engine Company
-
Columbus, MS
FULL_TIME
-
Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!
Requisition Summary
If you are a bright, dynamic, and self-motivated we have the perfect opportunity for you to accelerate your career at PACCAR Engine Company. We are looking for a Technical Support Analyst to help us provide superior technical support for associates at our $400 million Plant in Columbus, Mississippi
The ideal candidate has a four-year bachelor’s degree, two-year IT-related technical degree, and is detail oriented, ambitious, individually driven to succeed, has great organizational skills, and can provide exceptional customer service in a fast-paced manufacturing environment.
Roles include: Technical Support Specialist, 1st Level Support, N-Level Support, Local Information Security Specialist, and Incident/Problem Manager
Job Functions / Responsibilities- Perform installation of updates, patches, and replacement of faulty hardware components (operational changes).
- Perform operational tests of hardware/software components.
- Perform analysis of root cause and development of solutions and workarounds, in case of incidents.
- Identify root causes to repetitive issues and provide solutions to resolve permanently.
- Carry out measures in the event of recurring incidents.
- Install, maintain, and document information technology solutions for engine machining, engine assembly operations and office support groups following defined change management processes.
- Advise users on hardware and software (use of applications) usage.
- Responsible for the implementation of recovery measures.
- Deploy plant floor hardware, as required, including new PCs and specialty hardware.
- Investigate, resolve and/or escalate 1st Level incidents.
- Administer access rights and accounts.
- Provide 2nd and 3rd Level support for services and applications, as assigned, or required.
- Consult on services or applications with respect to a support topic on assigned services and applications.
- Implement and apply IT security guidelines, requirements and concepts concerning data protection, where required.
- Lead and/or assist in evaluating incidents and problems including escalation, as necessary.
- Attend department-specific and other IT-sponsored meetings, workshops, and training, as required (PAR reviews, 1-2-1, Daily Standup, business customer meetings, etc.).
- Manage daily work activities such as email, non-project related meetings, and non-operational (run) requests indirectly related to project management.
- Participate in meetings and activities as requested by business partners.
- Support weekend "On Call", System Patching and "Tech Time" activities, on a rotational basis, with other team members.
- Other duties as assigned.
Primary Competencies include: Help Desk, Platform Knowledge, ITIL, Technical Knowledge, Problem Management, Incident Management, Ticketing Systems, Monitoring Tools, and Identity & Access Management
Required- Minimum two-year degree in IT technical field or 2 years IT manufacturing experience
- Excellent verbal and written communication skills
- Excellent interpersonal and behavioral skills
- Capable of moderating and presenting IT incidents and topics, in a team environment
- A minimum of two (2) years technology experience (work and school)
- Working level knowledge of Microsoft Office suite
- Experience with Manufacturing Execution Systems (integrated with robotics) and other factory automation technology preferred
- Familiarity with networking and Windows server environments
- Familiarity with building and repairing computer hardware
- Familiarity with Microsoft SQL Server support
- Microsoft, Comp TIA, Cisco certifications or training preferred
PACCAR offers comprehensive benefits from time of hire through retirement for vested employees and their families. As a U.S. Salaried PACCAR employee, you have a full range of benefit options including:- Medical, Dental and Vision plans options for you and your family options.
- Flexible spending accounts (FSA) and health savings accounts (HSA).
- 401(k) with dollar-for-dollar company match up to 5%.
- A fully funded pension plan that provides monthly benefits after retirement.
- Tuition reimbursement program.
- Paid short-and long-term disability programs.
- Life and accidental death and dismemberment insurance.
- EAP services include wellness plans, estate planning, financial counseling, and more.
- Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time.
- This position is also eligible for a holiday gift.
- This position offers relocation assistance benefits.
PACCAR is an Equal Opportunity Employer / Protected Veteran / Disability
Additional Internal Information
PACCAR is an Equal Opportunity Employer / Protected Veteran / Disability
Additional Job Board Information
If you would like more information about what makes PACCAR an excellent place to work, please visit the
PACCAR Career Site - 5 Days Ago
Technical Support Analyst SG 24 - Evening Shift
- PACCAR Engine Company
-
Columbus, MS
FULL_TIME
- Company InformationPACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with international...
- 5 Days Ago
Technical Support Analyst SG 24 - Evening Shift
- PACCAR
-
Columbus, MS
FULL_TIME
- Job DetailsCompany InformationPACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with in...
- 6 Days Ago
Network and Technical Support Engineer
- Software People Inc.
-
Jackson, MS
FULL_TIME
- Hello,Please let me know your interest for the position below. Also share your Updated resumeDO NOT SUBMIT REMOTE CANDIDATES!Phone/Skype Hire. Onsite from day 1Location: Jackson, MS Duration: 12 month...
- 2 Days Ago
Technical Support/Help Desk
- Peraton
-
Stennis Space Center, MS
PART_TIME
- Responsibilities Our Ocean Science and Technology team is seeking a Part Time Computer/Helpdesk Operator to work iat Stennis Space Center, MS. This is a part-time role to fill in on any shift as neede...
- 4 Days Ago
Network and Technical Support Engineer
- Cynet Systems
-
Jackson, MS
CONTRACTOR
- Job Description: Scope Of Work: The following is a range of anticipated tasks to be performed: Planned, designed, prepare specifications, and assist in the evaluation of procurements to implement loca...
- 7 Days Ago
Technical Support Analyst jobs at Popular Companies
Technical Support Analyst
- Dillards
-
Little Rock, AR
- THE OPPORTUNITY Dillard's is seeking a Technical Support Analyst to work at the Data Center located in downtown Little R...
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Technical Support Analyst
- Akkodis
-
Louisville, KY
- Job Responsibilities: Troubleshooting technical issues from the end users Gathering the proper information and escalatin...
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Technical Support Analyst
- GalaxE.Solutions
-
Pittsburgh, PA
- Computer hardware diagnostic, troubleshooting, configuration, and refresh. Software installation and troubleshooting. Vo...
- 6/10/2024 12:00:00 AM
Technical Support Analyst
- STRATACACHE GROUP
-
Dayton, OH
- Job Details Job Location Needmore - Dayton, OH Position Type Full Time Education Level High School Job Category Informat...
- 6/10/2024 12:00:00 AM
Technical Support Analyst
- L.K. Jordan & Associates
-
Austin, TX
- Assistant Technical Support Analyst in North Austin Temp to hire Monday - Friday 7:30 am - 4:30 pm $20 depending on rele...
- 6/10/2024 12:00:00 AM
Technical Support Analyst
- JBA International
-
Washington, DC
- https://www.linkedin.com/jobs/view/3688098955/?eBP=CwEAAAGLjT4m_cYlcVZPNb6v-DuAe6E444kUtUApzaFt3O-9JP92fN5L8GjuCAA-RlQxY...
- 6/9/2024 12:00:00 AM
Technical Support Analyst
- Allegiance Bank
-
Houston, TX
- A technical support analyst is responsible for providing technical assistance and support to end-users, troubleshooting ...
- 6/9/2024 12:00:00 AM
Technical Support Analyst
- Children's Hospital Association
-
Lenexa, KS
- Job Description Become a champion for children's health with a career at CHA. We serve with purpose and passion to help ...
- 6/8/2024 12:00:00 AM
About Mississippi
Mississippi is bordered to the north by Tennessee, to the east by Alabama, to the south by Louisiana and a narrow coast on the Gulf of Mexico; and to the west, across the Mississippi River, by Louisiana and Arkansas.
In addition to its namesake, major rivers in Mississippi include the Big Black River, the Pearl River, the Yazoo River, the Pascagoula River, and the Tombigbee River. Major lakes include Ross Barnett Reservoir, Arkabutla Lake, Sardis Lake, and Grenada Lake with the largest lake being Sardis Lake.
Mississippi is entirely composed of lowlands, the highest point being Woodall Mountai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$32,329 to $41,140
Most Popular Cities in Mississippi for Technical Support Analyst Jobs
What does a Technical Support Analyst do?
Technical Support Analyst
Act as the first point of contact for all technical support issues for the entire Gersh user community for all hardware and software applications.
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Technical Support Analyst in Rome, NY
Enter, monitor, and update support desk tickets in the Tracking System trouble ticket system to track progress and resolution of customer issues.
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Technical Support Analyst in Riverview, FL
Solve issues independently by using past experience as well as various methods of online research and reading of manuals.
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