Technical Support Analyst jobs in Kentucky

Job Responsibilities:

• Troubleshooting technical issues from the end users
• Gathering the proper information and escalating advanced issues to proper contact point
• Coaching end users on why the issue is occurring and any preventative measures they can take in the future

Qualifications:

• Ability to work variable shifts required (Helpdesk Hours are 8am - 4am)
• Must have either Technical Degree or Help Desk experience in call center environment or strong technical training
• Strong technical aptitude of hardware, software and networking issues preferred
• Working knowledge of software applications and problem resolution preferred

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

• The Company will consider qualified applicants with arrest and conviction records.