Technical Sales Support Specialist jobs in Arizona
Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Technical Sales Support Specialist jobs
Tier 1 Technical Support Representative
- Roplan Sales AB
-
Scottsdale, AZ
FULL_TIME
-
Description
General Job Description:
The Tier 1 Technical Support Representative will support our national and local Enterprise Business accounts by troubleshooting and/or resolving customer calls or cases by following set processes in an ever-changing environment. This position must be able to adapt to changes quickly. The Tier 1 Technical Support Representative is detail oriented, extremely well organized, and can communicate well with others. This position should be able to work independently, act professionally in all aspects of this position, and work in an environment that can be very fast paced and challenging.
Schedule
Training -
M-F 8:30am to 5:30 pm for approx.. 4 weeks
Regular Schedule -
M-F 8am – 5pm
Salary
$18.00 per hour
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- Answer inbound Wireless/GPS troubleshooting calls (15-20 daily est.)
- Respond to inbound Wireless/GPS troubleshooting emails (20-30 daily est.)
- Track all troubleshooting activities in CRM system
- Learn, understand, and support multiple products and services within a technical support department
- Manage multiple support cases at one time
- Meet support SLA’s and provide superior customer support\
- Follow Knowledge Base Articles / create Technical Notes
- Work with support and/or product development personnel to troubleshoot and workaround product issues
Knowledge, Skills and Abilities:- Easily adapts to change
- Good technical skills in Windows, Microsoft Office (particularly excel) and CRM (Salesforce preferred).
- Able to multitask and work multiple computer applications at same time to log and resolve support cases.
- Proactively stay up to date with all the latest technologies concerning Wireless products, and the underlying technologies.
- Recognize and escalate difficult technical / business issues within the Sales, Customer Support, and Engineering organizations
- Prioritize both time and projects, working independently
- Listen, comprehend, and communicate “on the fly.”
- Ability to communicate effectively
- Highly self-motivated and independent with ability to also work with a team
- Excellent customer support skills
- Excellent troubleshooting skills
- Need to be able to examine, investigate, and solve dynamic problems with ability to think "out-of-the-box” and develop creative solutions.
- Strong follow up skills
- Scheduling flexibility (support department will run 24x7)
- 1-3 years high-tech customer support experience in a fast-paced environment
None
Work Environment
This job operates in a clerical, office setting. Noise level is typically moderate. This role routinely uses standard office equipment such as computers, phones, filing cabinets, copiers, scanners and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position with a schedule that varies, but will typically involve approximately 40 hours a week. Hours are subject to change at the company’s discretion.
Travel
Little to no travel is expected for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. - 18 Days Ago
Inside Sales Support Specialist I
- BLS Sales and Marketing, LLC
-
Mesa, AZ
FULL_TIME
- Job Overview: We seek a highly motivated and customer-focused Inside Sales Support Specialist to join our team. This role offers significant growth potential to evolve into a field sales position with...
- 27 Days Ago
Desktop Support Specialist
- GTN Technical Staffing and Consulting
-
Phoenix, AZ
FULL_TIME
- Desktop Support SpecialistHIGHLIGHTSLocation: Hybrid work model (In office 3 days a week; remote 2 days) / Phoenix, AZ 85012Schedule: Monday - Friday; 7am - 4pm AZ timePosition Type: Contract / Contra...
- Just Posted
Technical Support Systems Specialist
- Unanet
-
Scottsdale, AZ
FULL_TIME
- Our Customer Experience is looking for a Technical Support Systems Specialist! You'll join a fast-paced, customer-focused team that will support our customers in their use of our feature-rich Enterpri...
- 2 Days Ago
Technical Support Specialist
- Mindlance
-
Chandler, AZ
CONTRACTOR
- Position Title: Bravura Security SupportPosition Duration: 12 months W2 ContractPosition Location: San Francisco CA or Chandler AZ or Phoenix AZ or Charlotte NC Overview: We are seeking a skilled cont...
- 3 Days Ago
Technical Support Specialist (software)
- CXT Software
-
Phoenix, AZ
FULL_TIME
- This is a remote position.Join us as a Full-Time Technical Support Specialist (software) with a salary range of $40,000 annually. You'll play a pivotal role with non-supervisory responsibilities, dire...
- 3 Days Ago
Technical Sales Support Specialist jobs at Popular Companies
Technical Sales Support Specialist
- TeamSoft
-
Germantown, WI
- Job Summary: Engage with clients to facilitate software subscription renewals. Keep customers informed through order ack...
- 6/12/2024 12:00:00 AM
IT Technical Support Consultant
- Turner & Townsend
-
San Francisco, CA
- Company Description From the inception of a project through to completion and beyond, Turner & Townsend help to deliver ...
- 6/12/2024 12:00:00 AM
Technical Sales Support Specialist
- Zoho
-
New Braunfels, TX
- Zoho Corporation | Temporary **Technical Sales Support Specialist** New Braunfels, United States | Posted on 02/04/2022 ...
- 6/11/2024 12:00:00 AM
Technical Support Consultant
- Kaseya Careers
-
Columbia, SC
- Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Prov...
- 6/10/2024 12:00:00 AM
Technical Support Consultant
- Infosys
-
Hartford, CT
- Infosys is seeking a Technical Support Consultant with hands on experience in any of Java/ .NET / python or SQL technolo...
- 6/10/2024 12:00:00 AM
Technical Support Specialist
- Harvey Nash
-
Orlando, FL
- We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be...
- 6/10/2024 12:00:00 AM
Technical Support Specialist
- Point Broadband, LLC
-
Athens, OH
- >> Technical Support Specialist Technical Support Specialist Summary Title:Technical Support SpecialistID:1354Location:A...
- 6/10/2024 12:00:00 AM
Technical Sales Support Specialist
- Addison Group
-
Arlington, TX
- Job Overview In charge of coordinating all aspects of the product line to ensure orders are fulfilled in alignment with ...
- 6/8/2024 12:00:00 AM
About Arizona
Arizona (/ˌærɪˈzoʊnə/ (listen); Navajo: Hoozdo Hahoodzo Navajo pronunciation: [xòːztò xɑ̀xòːtsò]; O'odham: Alĭ ṣonak Uto-Aztecan pronunciation: [ˡaɺi ˡʂonak]) is a state in the southwestern region of the United States. It is also part of the Western and the Mountain states. It is the sixth largest and the 14th most populous of the 50 states. Its capital and largest city is Phoenix. Arizona shares the Four Corners region with Utah, Colorado, and New Mexico; its other neighboring states are Nevada and California to the west and the Mexican states of Sonora and Baja California to the south and so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Sales Support Specialist jobs
$54,758 to $75,227
Most Popular Cities in Arizona for Technical Sales Support Specialist Jobs
What does a Technical Sales Support Specialist do?
Technical Sales Support Specialist in Austin, TX
We are looking for a dynamic and energetic Technical Support Specialist based out of our West Orange, NJ office who can both support our sales team and help our external customers optimize usage of our Orbitvu solutions here in the newly-launched US market.
January 28, 2020
Technical Sales Support Specialist in Billings, MT
You may be interested in a Technical Sales Specialist role with the market leading … of market leading high tech instruments with the support of Product Specialists.
January 24, 2020
Technical Sales Support Specialist in Columbus, MS
This position supports the Business Development Representatives with technical lighting support.
January 28, 2020