Technical Customer Support Supervisor jobs in South Carolina
Recently Added Technical Customer Support Supervisor jobs
Technical Customer Support, Ring
- Ring
-
Greenville, SC
FULL_TIME
-
Description
At Ring, our Technical Customer Support (CS) representatives deliver timely, accurate, and professional technical support to all Ring customers. The team is looking for driven individuals who are up to the challenge of solving customer issues and providing a positive customer experience. Customer Support representatives are technically savvy problem solvers with a focus on customer account security. An ideal candidate would need to be an excellent listener, quick learner, and able to handle ambiguity. You would need the ability to communicate professionally, with maturity and self-confidence.
Key job responsibilities- Providing prompt, efficient, detailed service by engaging directly with Ring's customers
- Being a voice and advocate for our customers when something doesn’t feel right
- Working with customers to understand how they use Ring products to resolve their issues and maximize their investments
- Acting as an advocate for our customers by reporting and acting on observed areas for improvement
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
- Assisting with customer communication and troubleshooting during Ring product launches
- Working across the customer support spectrum to ensure a consistent and highest-quality level of support
- Developing detailed knowledge about specific product lines and features
- This position may require that you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our customers
Ring Technical Customer Support assists customers with their device needs. You will be supporting customers with device set-up and technical troubleshooting every day to ensure their devices are operating as expected. Your troubleshooting abilities will be put to the test as you dive deep to diagnose and resolve complex problems, while providing an exceptional experience to our customers. Your primary responsibility will be handling voice interactions from our customers and guiding them to the best possible resolution. Additionally, you will work collaboratively with other Ring teams to identify, document, and escalate emerging issues.
About The Team
The Technical Support team is a part of the Community Support organization responsible for assisting customers with their device needs. With a focus on issue resolution the team assists customers with device set-up and technical troubleshooting while also collaborating with the broader organization to raise awareness on trending device issues.
We are open to hiring candidates to work out of one of the following locations:
Virtual Location - AZ | Virtual Location - FL | Virtual Location - GA | Virtual Location - NC | Virtual Location - PA | Virtual Location - SC | Virtual Location - TX
Basic Qualifications- 2 years of customer service experience
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 2 years of experience in technical support that is focused first and foremost in customer success
- 2 years of experience supporting consumer WiFi / Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS)
- 2 years working with Firewall configurations, parental controls, and commonly enabled features associated with service provider modems/routers and services
- 1 years providing technical support for mobile devices and platforms (iOS, Android)
- Ability to work remotely
- Excellent verbal and written communications skills
- Hours are Sunday-Wednesday 12:00PM -10:30PM ET or Tuesday-Saturday 4:00PM-12:30AM ET
- A drive to dig into the details of a system or process to solve customer problems
- Ability to document technical customer issues into notes that are consumable by other users
- Technical curiosity and excitement to learn new technologies and help customers succeed
- Proven success in a fast-paced support environment
- Experience using SalesForce CRM
Company - Amazon.com Services LLC - A57
Job ID: A2660471 - 4 Days Ago
Technical Customer Support
- AccruePartners
-
Rock Hill, SC
FULL_TIME
- The Team You Will Be JoiningStoried, well-known organization with over 50 years of excellence Throughout its history, they have become an industry-leading manufacturer of pumps and equipment Collabora...
- 1 Day Ago
Technical Support Specialist (Life Cycle Cost Estimate)
- Edgewater Technical Associates
-
Aiken, SC
FULL_TIME
- Edgewater Technical Associates is seeking qualified candidates for a Technical Support Specialist (Life Cycle Cost Estimate) opportunity located at the Savannah River Site.Work Location: Aiken, SCAppl...
- 2 Months Ago
Technical Support / Customer Service Representative (Remote)
- Concentrix
-
Regent, SC
FULL_TIME
- Job Title:Technical Support / Customer Service Representative (Remote)Job DescriptionJOB DESCRIPTION The Technical Support / Customer Service Representative (Remote) works from home and interfaces wit...
- 5 Days Ago
Warehouse Supervisor
- Edgewater Technical Associates
-
Aiken, SC
FULL_TIME
- Edgewater is seeking qualified candidates for upcoming Warehouse Supervisor opportunities for our customer in Aiken, SC at the Savannah River Site. Position Overview Provide supervisory level oversigh...
- 23 Days Ago
Technical Customer Support- Military Veterans and Spouses Encouraged to Apply
- Ring
-
Greenville, SC
FULL_TIME
- DescriptionAt Ring and Blink, our Technical Customer Support (CS) representatives deliver timely, accurate, and professional technical support to all Ring customers. The team is looking for driven ind...
- 2 Days Ago
Technical Customer Support Supervisor jobs at Popular Companies
Technical Support Specialist
- Kaseya
-
Orlando, FL
- ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
- 6/11/2024 12:00:00 AM
Technical Support Consultant
- Kaseya Careers
-
Columbia, SC
- Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Prov...
- 6/10/2024 12:00:00 AM
Technical Support Supervisor
- Koch Industries
-
Atlanta, GA
- Your Job The Technical Support Supervisor will have strong people leading skills and a desire to contribute to and impro...
- 6/9/2024 12:00:00 AM
Technical Support Engineer
- Kaseya
-
Orlando, FL
- ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
- 6/8/2024 12:00:00 AM
Technical Support Executive
- Kaseya
-
Orlando, FL
- ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
- 6/8/2024 12:00:00 AM
Desktop Support Technician
- Hiring Now!
-
South San Francisco, CA
- Work is Sweet!'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in ...
- 6/8/2024 12:00:00 AM
Technical Support Analyst
- Kaseya
-
Columbia, SC
- ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
- 6/8/2024 12:00:00 AM
Technical Support Supervisor
- Symbotic
-
Remote, OR
- Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through t...
- 4/30/2024 12:00:00 AM
About South Carolina
South Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the Southeastern United States and the easternmost of the Deep South. It is bordered to the north by North Carolina, to the southeast by the Atlantic Ocean, and to the southwest by Georgia across the Savannah River.
South Carolina became the eighth state to ratify the U.S. Constitution on May 23, 1788. South Carolina became the first state to vote in favor of secession from the Union on December 20, 1860. After the American Civil War, it was readmitted into the United States on June 25, 1868.
South Carolina is the 40th most extensive and 23...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Support Supervisor jobs
$78,460 to $105,012