The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The Program Manager shall institute and maintain an effective, efficient, and responsive management organization that shall provide administrative support for all tasks under this task order. Additionally, the Program Manager shall oversee all contracted personnel and subcontracted resources used in the performance of this contract. The Program Manager will be responsible for ensuring that all work activities are performed in a timely and cost-effective manner while maintaining the highest quality of performance
DUTIES AND RESPONSIBILITIES
REQUIRED EXPERIENCE, KNOWLEDGE, SKILLS, ABILITIES, COMPETENCIES:
CERTIFICATIONS OR TRAINING REQUIRED:
SECURITY CLEARANCE:
EDUCATION:
BENEFITS
About the Company Visit: www.solveretechnical.com
Solvere Technical Group is committed to hiring and retaining a diverse workforce. Solvere is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.