Technical Customer Support Manager jobs in District of Columbia

Overview

Are you looking to make an impact?  

CVP has a culture focused on success for clients and employees alike. Our employee programs include comprehensive onboarding, extensive training, a formal mentor program, robust affinity groups, and social activities, all aligned with CVP’s culture of teamwork, respect, and flexibility. With a collaborative, diverse work environment and a strong team of smart, engaged professionals, CVP prides itself on fostering a unique culture that promotes inclusion and involvement, as well as personal and professional growth. CVP’s strong culture and commitment to its employees resulted in it being named a Washington Post Top Workplace. 

CVP is seeking highly talented Analysts to join our growing team. This is an exciting career opportunity for a professional with an interest in consulting. The ideal candidate is entrepreneurial, innovative, analytical, and has a strong interest in how technology solves matters of great national importance, especially in healthcare, national security, and digital government. Services to be performed include but are not limited to administrative programmatic support, end user support, training development and delivery, communications, dashboard development and maintenance, and data curation.

Responsibilities

• Gain an understanding of the client’s goals and daily objectives, help to measure and define success, and ensure a consistent approach to solving problems
• Collaborate with the project team to analyze business needs
• Provide administrative (end user) support within IRBNet to multiple VA research programs.
• Facilitate regular status meetings with VA research programs to ensure compliance with VAIRRS standards.
• Identify and report risks within research programs and identify opportunities for process improvement.
• Assimilate quickly into CVP’s consultative approach
• Utilize analytical skills to solve interesting and complex problems
• Elicit information using a variety of customer management techniques

Qualifications

• Eligibility to obtain a Public Trust government security clearance
• Clear and concise verbal and written communication capabilities
• Effective team and client collaboration
• Ability to observe/listen, capture, and analyze information in fast-paced environments, ensuring that critical points are noted
• Ability to research and confidently assemble an argument and back it up with evidence
• Strong analytical and problem solving skills
• Ability to pick up new information and skills quickly
• Validate data obtained via critical thinking techniques to expose new areas for exploration
• Strong organizational skills
• Bachelor’s Degree

Desired Skills

• 1-2 years of experience in a relevant field, such as research management and administrative support.
• Proficiency in e-protocol/ research management systems such as IRBNet.
• Experience in conducting research and data analysis using quantitative and qualitative methods including interviews, surveys, and focus groups.

About CVP

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation and build a healthy, safe, and equitable world—a future we call What’s Next. 

What do we do? We do work that matters like advancing mental and behavioral health, streamlining immigration, and improving access and outcomes for underserved populations including Veterans, people experiencing homelessness, and rural American residents.  

How do we do it? Our team of industry experts deliver integrated, innovative solutions in Healthcare Research & Technology, Digital Transformation, Data Science, Cybersecurity, Marketing Communications & Change Management, and Strategy & Transformation. 

Why do we do it? Our core values define the CVP culture, guide our decisions, and enable our client-focused mission. We’re relentlessly focused on making a difference and building What’s Next for our clients and their customers. 

We believe diversity, equity, and inclusion are essential components of our individual and collective success, and our commitment to hiring and supporting Veterans has earned us three HIRE Vets gold medallions. Join us to start or advance your career with a mission-focused firm transforming healthcare, enhancing security, and making government work better. 

Customer Value Partners, LLC is a VEVRAA Federal Contractor and an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability. Customer Value Partners seeks to provide employment opportunities for protected veterans and individuals with disabilities.