Technical Customer Support Manager jobs in the United States

Are you driven by the thrill of tackling technical challenges and delivering top-notch customer service? Do you thrive in environments where every solution you provide makes a real difference to the customer experience? If you're passionate about problem-solving and providing exceptional support, then we have an exciting opportunity for you as a Customer Technical Support Manager at H2O LLC.

Company Description

H2O Incorporated has been a leading provider of water treatment systems for over 35 years. Specializing in the offshore oil and gas and marine markets, we offer complete, industry-leading solutions that satisfy all water treatment needs. Our worry-free solutions are customized, easy to use, and meet all government regulations. With a diverse team and a global service network, we are confident in the quality of our products and services.

Role Description

This is a full-time on-site role for a Customer Technical Support Manager located in Lafayette, Louisiana. The Customer Technical Support Manager's responsibilities will involve managing support tickets, providing timely technical assistance, and ensuring customer satisfaction through effective communication and collaboration with internal teams.

Qualifications

• Must be in or able to relocate to Lafayette, Louisiana, US
• Bachelor's degree in a relevant field OR 3 years of experience in customer service or technical support role
• Customer Satisfaction, Customer Support, and Customer Service skills
• Analytical Skills and Technical Support experience
• Excellent communication and problem-solving skills
• Ability to effectively manage customer support channels
• Experience in the Oil & Gas is a plus

Benefits

• 401(k) Matching
• Health, Dental, and Vision Insurance
• Time Off Options

Application Process

If you are a qualified candidate with the necessary skills and experience, we invite you to apply and join our team to contribute to the success of our cutting-edge water treatment products.

To apply, you can also send your resume and a cover letter outlining your qualifications and relevant experience to humanresources@h2oinc.com. Please include the subject line: "Application for Customer Technical Support Manager - [Your Name]."

H2O LLC is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We look forward to welcoming talented professionals to our team who share our commitment to excellence.