SURVEILLANCE SUPERVISOR implements policies and procedures for the surveillance department. Ensures compliance with gaming requirements set by state gaming authority and local law enforcement. Being a SURVEILLANCE SUPERVISOR supervises and evaluates surveillance employees. Safeguards the assets of the organization. Additionally, SURVEILLANCE SUPERVISOR reports improper activity or disturbances to security team for further investigation. May require an associate degree or its equivalent. Typically reports to a manager. The SURVEILLANCE SUPERVISOR supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a SURVEILLANCE SUPERVISOR typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Job Summary: Customer Success Supervisor
Company Overview:Pro-Vigil, Inc. is the largest and fastest-growing provider of remote surveillance services with a nationwide client base. No other monitoring and live surveillance company deters crime in as little as 18 seconds. That’s faster than the speed of crime. We prevent crime in 97% of all instances, and we view over 1 million events per day, making us the most reliable live monitoring and surveillance company. It’s not just our surveillance that’s fast, our US based customer support team is available 24/7 to assist our customers.
Job Overview: The Customer Success Supervisor will manage the Customer Success Associates and the overall day to day operations of the Customer Success contact center. Will be responsible for handling questions, comments and complaints regarding Pro-Vigil products and services. Will assist customers, via telephone or email, with the ultimate goal of providing a positive customer experience and to enhance the relationship between Pro-Vigil and our customers.
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Job Type: Full-time
Pay: $40,384.09 - $48,634.61 per year
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Work Location: In person