Software Support Manager jobs in Tennessee

Manager, Rehab/ARU Support

Who we are:

At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you will be an integral part of a group working together to elevate Lifepoint's healthcare delivery network. Our network includes 60 community hospitals, 60 rehabilitation/behavioral health hospitals, and 250 additional sites of care across the United States. As an organization, we are dedicated to serving communities nationwide by providing exceptional care. We believe in the power of our talented teams and strive to create environments where employees find purpose and fulfillment.

What you’ll do:

As a Manager, Rehab/ARU Support, you will  provide oversight of the Company’s Information Technology Services and day to day management of project priorities in support of the Rehab Contract Services (RCS) business unit

Responsibilities:

Consults with Rehab expert users on the identification of needs and development of systems to meet the
needs.
Leading rehab contract implementation new starts, employee transitions, and schedule management for
asset procurement. 
Liaison for operations implementation, direct and host project meetings, equipment orders, technical
communication of new start needs with all cross-functional teams.
Support for current Rehab contract services applications (e.g., Net Health, equipment oversight) and
future applications that are implemented to support the business.
Acts as a liaison between the field operators and information systems to prioritize and monitor work
requests.
Participate in senior leadership communications, responds to technical needs, and escalations.
Provides oversight of the identified clinical and operational work requests, consistent with business
goals and tracked via ServiceNow.
Participates in technical training for systems and implementation across the business as indicated by
project priority.
Provides collateral for technical implementations as needed to support business objectives and systems
project scope.
Analyzes and manages customer needs related to Rehab contract services data and technology.
Assists with quality testing to ensure that enhancements and upgrades meet stated objectives.
Acts as a consultant to Customer Support teams on system enhancements, upgrades, pilots, rollouts, processes
and accurate data entry methods.
Regular and reliable attendance.
Perform other duties as assigned

What you’ll need:

Education: Bachelor’s Degree.
Experience: Minimum of 7 years related experience

Why choose us:

As a team member of the Health Support Center, our goal is to support those that are in our facilities who are interfacing and providing care to our patients and community members. Our focus is to attract, retain, and empower a diverse and determined workforce. Our mission statement is at the heart of who we are and what we do: “Making Communities Healthier.” In this shared mission, we believe that our collective efforts will shape a healthier future for the communities we serve.

Benefits: We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.