Software Support Manager jobs in South Dakota

Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Technical Support Analyst I
  • Sunbird Software
  • Sioux Falls, SD FULL_TIME
  • Technical Analyst will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases. They will participate in improving documentation for customer success. Provide troubleshooting and analysis of software bugs for our customers.

    Essential Duties And Responsibilities

    • Using a ticketing system – submitting, updating, closing tickets in a timely fashion
    • Researching, resolving and responding to customer questions received via telephone, email or support portal working under supervision
    • Setup and configure Sunbird’s DCIM suite including dcTrack and Power IQ
    • Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s)
    • Analyze, scrub and migrate data from current source to DCIM database
    • Develop and enhance documentation to enrich a customer’s experience
    • Assist with software testing when new features and fixes are completed by engineering team
    • Facilitate timely resolution of customers’ issues by logging and maintaining resolution status in corporate tracking system working under supervision
    • Participate in online training session for clients and partners to maintain up-to-date knowledge of Sunbird’s software suite enhancements
    • Editing and working with AutoCAD and Visio drawings
    • Create and/or edit models under supervision
    • Data center surveys and audits

    Requirements/Qualifications

    • Associates degree in a technical discipline or equivalent experience
    • One year experience providing customer support for a technical environment
    • Excellent customer-facing project management, analysis, troubleshooting, and technical skills
    • Demonstrated basic technical knowledge of:
      • Computer hardware (rack servers, PDUs, and cabling)
      • Windows 7 / Windows 10
      • MS Excel xls/csv file creation
    • Ability to work flexible hours with the possibility of travel up to 10%
    • Accountability and the ability to adapt/multi-task/manage changing priorities
    • Self-motivated, ability to learn and apply new skills quickly
    • Good oral/written communication and interpersonal skills required
    • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

    Desired Software Skills/Knowledge

    • Microsoft Office Suite including Outlook, Word, Excel, Access, Visio and Project
    • Zoom Conference Software, Fresh Desk Ticketing Software, Skype, Fresh Chat, Jira, MS Teams, Slack, Web Browswer Configurations, etc
    • General database SQL knowledge

    Sunbird is an EEO/AA/ADA/Veterans employer.

    Job Type: Full-time

    WHY SUNBIRD?

    • We are all about delighting our clients and live/breathe the end client/user experience
    • We stock the office with soda, snacks, coffee and tea for you to refuel throughout the day
    • We have amazing PTO Policy that allows you to take care of yourself and your family
    • We offer medical, dental, vision and life insurance to eligible employees
    • We believe in collaboration, teamwork, creativity and taking initiative

    Interested? Read on for additional details about this opportunity to join our amazing team!

    • What is DCIM Software: www.sunbirddcim.com/what-dcim
    • What are customers saying about Sunbird: www.sunbirddcim.com/reviews
    • Why work at Sunbird: www.sunbirddcim.com/careers

    Sunbird is an EEO/AA/ADA/Veterans employer.

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Disability insurance
    • Flexible schedule
    • Health insurance
    • Paid time off
    • Tuition reimbursement
    • Vision insurance
    • Work from home

    Powered by JazzHR

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  • 4 Days Ago

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Technical Support Analyst
  • Sunbird Software
  • Sioux Falls, SD FULL_TIME
  • Technical Analyst will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to ne...
  • 5 Days Ago

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IT Service Desk Support Analyst
  • Banyan Software
  • Karachi, SD FULL_TIME
  • As the IT Service Desk Support Analyst, you will play a crucial role in supporting the IT operations and infrastructure of our portfolio of acquired software companies. Reporting to the IT Manager bas...
  • 30 Days Ago

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M&A Manager
  • Banyan Software
  • Karachi, SD FULL_TIME
  • Job Profile: This is an opportunity to be a key contributor in a rapidly growing software consolidator. To support our growth, you will help lead a team of M&A Associates/Analysts and be responsible f...
  • 30 Days Ago

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General Manager, Finance
  • Banyan Software
  • Karachi, SD FULL_TIME
  • Job Profile Banyan is hiring a General Manager with leadership and technical accounting experience to lead our important Karachi Finance Division. This Division consists of 30 professionals today with...
  • 30 Days Ago

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Software Development Manager (Technical Lead)
  • Prepay Nation
  • Lead, SD FULL_TIME
  • Job Summary And Qualifications As a Software Development Manager at Prepay Nation, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology...
  • Just Posted

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Process Controls Technician
  • Prairie Farms
  • Granite City, IL
  • Job Details Process Controls TechnicianFull Time7am – 4pm on call off hoursOvertime BenefitsThrift PlanYearly bonus int...
  • 6/12/2024 12:00:00 AM

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Security Service Technician
  • Allied Universal®
  • Prineville, OR
  • Overview When you join the Allied Universal® Technology Services, you are joining one of the fastest growing security sy...
  • 6/12/2024 12:00:00 AM

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Project Manager
  • Allied Universal®
  • Seattle, WA
  • Overview When you join the Allied Universal® Technology Services, you are joining one of the fastest growing security sy...
  • 6/12/2024 12:00:00 AM

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Project Manager
  • Allied Universal®
  • Kirkland, WA
  • Overview When you join the Allied Universal® Technology Services, you are joining one of the fastest growing security sy...
  • 6/12/2024 12:00:00 AM

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Product Support Specialist I - City of Industry, CA
  • Mitutoyo
  • Hacienda Heights, CA
  • Position Summary Perform functions to provide technical support for company products and software to end users, distribu...
  • 6/8/2024 12:00:00 AM

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Customer Success Software Support Manager
  • ShareTec
  • Fort Wayne, IN
  • Job Description Job Description Description: Sharetec is looking for a Customer Success Software Support Manager to join...
  • 6/7/2024 12:00:00 AM

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Customer Success Software Support Manager
  • ShareTec
  • Waco, TX
  • Job Description Job Description Description: Sharetec is looking for a Customer Success Software Support Manager to join...
  • 6/7/2024 12:00:00 AM

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Customer Success Software Support Manager
  • ShareTec
  • Canfield, OH
  • Job Description Job Description Description: Sharetec is looking for a Customer Success Software Support Manager to join...
  • 6/7/2024 12:00:00 AM

South Dakota (/- dəˈkoʊtə/ (listen)) is a U.S. state in the Midwestern region of the United States. It is named after the Lakota and Dakota Sioux Native American tribes, who compose a large portion of the population and historically dominated the territory. South Dakota is the seventeenth largest by area, but the fifth smallest by population and the 5th least densely populated of the 50 United States. As the southern part of the former Dakota Territory, South Dakota became a state on November 2, 1889, simultaneously with North Dakota. Pierre is the state capital and Sioux Falls, with a populat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$104,866 to $148,610

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