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Software Support Manager jobs in Mississippi

Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

Recently Added Software Support Manager jobs

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IT/Software Deployment Project Manager
  • Ideal Software Systems, Inc.
  • Meridian, MS FULL_TIME
  • Who Is Ideal?

    We don’t like to brag, but we’re kind of a big deal! Ideal is a progressive technology company with a legacy of providing quality integrated hardware and software systems and support to the amusement, family entertainment, and financial markets. Ideal is a people-driven, diverse company that has been a leader in innovation in business management software systems for over 38 years. Ideal’s rapidly growing client base, aggressive product development path, and dynamic work environment provide an exciting opportunity for talented individuals looking for career growth and significant advancement opportunities.

    If you enjoy arcades, bowling, water parks, and theme parks then this is where you come in.

    Who Are We Looking For?

    Ideal is looking for a passionate customer service advocate who can live and breathe our core values. We don’t just need a manager. We need a leader and mentor. A mentor who teaches the team to be self-sufficient and lead by example. We need a leader who listens to the needs of the team and gives them the tools to accomplish tasks and projects to accomplish goals. We’ll also need you to have a solid understanding of Windows OS, Networking and be comfortable in a call center phone support environment which includes online chats, or email. Project management plays a large part of this role when we onboard and install our products to new customers for the continued growth of our company. You will be in charge of making sure customers are taken care of before, during, and after the product is operating their business. Customers and Team members will rely on you to answer their questions, address their concerns, and help them with all our products and/or services. What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers and employees.

    What Are We Looking For in You?
    • WOW Customers over the phone, online chat, or email
    • Ability to multi-task and adapt to changes quickly
    • Manage, plan and execute large and small installations around the world
    • Enthusiasm and a great attitude with great customer service skills
    • A problem solver with keen attention to detail
    • STRONG time management, organization, and decision-making skills
    • A WORK Together approach with open communication, excellence in service, integrity, and accountability
    • Knows how to address customer concerns creatively and share feedback with other teammates
    • Build TRUST by working as a team member, as well as independently, with minimal supervision
    • Demonstrate a STRONG customer service orientation and take responsibility to ensure customers are satisfied
    What You’ll Do
    • Manage a team of technical support/install specialists and priorities in a dynamic support environment
    • Manage, plan, and oversee every installation ensuring processes are being followed, and deadlines are being met.
    • Continued refining our processes to ensure top results and customer satisfaction
    • Train and assist installers for continued success and customer satisfaction
    • Engage team members and customers to ensure the highest quality of service
    • Build the best team by recruiting high-quality capable team members.
    • Schedule, delegate, and manage support/install staff
    • Build our constantly growing knowledge base & training articles/videos for customers and team members
    • Maintain productive customer relationships
    • Work with clients when escalation is needed to answer questions, resolve issues, troubleshoot problems, and research to find the causes of issues
    • Keep track of projects and tickets with our issue tracking system
    • Manage issues and tickets and exceed SLA goals
    • Communicate with developers to assist customers with upgrades and issues
    What Should You Expect From Us?
    • A leadership team that hears your voice; we know that when we WORK Together we can accomplish so much more
    • Access to some pretty cool tools and resources
    • A feeling of accomplishment when you WOW Customers and employees
    • Ongoing training designed to improve customer experience and business performance
    • Fun team environment where we work hard to be the best team in the industry
    Experience
    • customer service: 5 years (Preferred)
    • Management / team leader experience: 5 years (Preferred)
    • A Certification
    • AA degree in a related field (Technical Call Center experience will be considered)
    • Previous IT or network experience: 1 year (Preferred)
    • Experience in Computer Science, Databases, IT, Networks or Business Information Systems
    • Experience with Microsoft Word and Excel and Windows OS (old and current)
    • SQL experience is preferred (not required)
    But That’s Not All!

    Here are a few more perks you’ll enjoy when you join the Ideal team:
    • 401(k) with a match of 50% up to 6% of your contributions
    • Dental Insurance
    • Health Insurance
    • Vision Insurance
    • Paid Time Off
    • Paid vacation and holidays
    • Health and fitness center membership
    This position is located at Ideal’s corporate headquarters in Meridian, MS. Applicants with previous experience will be given priority.
  • 7 Days Ago
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Network and Technical Support Engineer
  • Software People Inc.
  • Jackson, MS FULL_TIME
  • Hello,Please let me know your interest for the position below. Also share your Updated resumeDO NOT SUBMIT REMOTE CANDIDATES!Phone/Skype Hire. Onsite from day 1Location: Jackson, MS Duration: 12 month...
  • 2 Days Ago
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Support Technician (fsd240529)
  • Ideal Software Systems, Inc.
  • Meridian, MS FULL_TIME
  • Do you have strong investigative skills? Are you committed to providing exceptional customer service? Looking for a career change?Ideal Software Systems is looking for a highly motivated individual to...
  • 7 Days Ago
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IT Support Technician/Installer
  • Ideal Software Systems, Inc.
  • Meridian, MS FULL_TIME
  • Who Is Ideal?We don’t like to brag, but we’re kind of a big deal! Ideal is a progressive technology company with a legacy of providing quality integrated hardware and software systems and support to t...
  • 11 Days Ago
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End User Support Specialist
  • Inabia Software & Consulting Inc.
  • Ridgeland, MS FULL_TIME
  • REQUIRED/EXPECTED:Bachelor’s degree or equivalent work experience installing, supporting, and troubleshooting hardware peripherals and providing desktop support required.Excellent communication and in...
  • 25 Days Ago
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QIDP- Case Manager
  • Case Manager
  • Brookhaven, MS FULL_TIME,PART_TIME
  • POSITION PURPOSE: Responsible for the day-to-day delivery of individual support program services to assigned case load in accordance with Federal, State, and facility codes, regulations, guidelines an...
  • 1 Day Ago
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Software Support Manager jobs at Popular Companies

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Process Controls Technician
  • Prairie Farms
  • Granite City, IL
  • Job Details Process Controls TechnicianFull Time7am – 4pm on call off hoursOvertime BenefitsThrift PlanYearly bonus int...
  • 6/12/2024 12:00:00 AM
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Security Service Technician
  • Allied Universal®
  • Prineville, OR
  • Overview When you join the Allied Universal® Technology Services, you are joining one of the fastest growing security sy...
  • 6/12/2024 12:00:00 AM
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Entry Level Software Development Role
  • Year Up
  • San Francisco, CA
  • Year Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill develop...
  • 6/12/2024 12:00:00 AM
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Software JOB Training Program
  • Year Up
  • Chicago, IL
  • Year Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill develop...
  • 6/12/2024 12:00:00 AM
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Product Support Specialist I - City of Industry, CA
  • Mitutoyo
  • Hacienda Heights, CA
  • Position Summary Perform functions to provide technical support for company products and software to end users, distribu...
  • 6/8/2024 12:00:00 AM
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Customer Success Software Support Manager
  • ShareTec
  • Fort Wayne, IN
  • Job Description Job Description Description: Sharetec is looking for a Customer Success Software Support Manager to join...
  • 6/7/2024 12:00:00 AM
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Customer Success Software Support Manager
  • ShareTec
  • Waco, TX
  • Job Description Job Description Description: Sharetec is looking for a Customer Success Software Support Manager to join...
  • 6/7/2024 12:00:00 AM
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Customer Success Software Support Manager
  • ShareTec
  • Canfield, OH
  • Job Description Job Description Description: Sharetec is looking for a Customer Success Software Support Manager to join...
  • 6/7/2024 12:00:00 AM
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About Mississippi

Mississippi is bordered to the north by Tennessee, to the east by Alabama, to the south by Louisiana and a narrow coast on the Gulf of Mexico; and to the west, across the Mississippi River, by Louisiana and Arkansas. In addition to its namesake, major rivers in Mississippi include the Big Black River, the Pearl River, the Yazoo River, the Pascagoula River, and the Tombigbee River. Major lakes include Ross Barnett Reservoir, Arkabutla Lake, Sardis Lake, and Grenada Lake with the largest lake being Sardis Lake. Mississippi is entirely composed of lowlands, the highest point being Woodall Mountai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$104,050 to $147,453

Most Popular Cities in Mississippi for Software Support Manager Jobs

What does a Software Support Manager do?

Software Support Manager in Fort Myers, FL
Need help with your IRIS accountancy or payroll solution? Speak to our friendly support team via email or phone.
January 28, 2020
Software Support Manager in Hopkinsville, KY
The IT Systems Manager will ideally have the following experience.
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Software Support Manager in Huntington, NY
Hexagon PPM is seeking a highly motivated customer service-oriented technical support individual.
December 26, 2019