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Software Support Manager jobs in Indiana

Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

Recently Added Software Support Manager jobs

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Customer Success Software Support Manager
  • Maximize Learning
  • Fort Wayne, IN FULL_TIME
  • Description

    Sharetec is looking for a Customer Success Software Support Manager to join our team!

    At Sharetec, we believe in a people first business. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful technology, but they also count on us to be a caring partner in their business.

    As a key member of our Customer Success team, the CS Software Support Manager will play a pivotal role in managing and optimizing one of our software support teams, ensuring the delivery of high-quality service to our credit unions and driving an overall bold, powerful, and caring culture within our Customer Success team. The ideal candidate will have a financial institution background with a minimum of 5 years experience of delivering first-in-class customer service in a customer facing role.

    This is a full-time exempt position with the flexibility to be based as a hybrid employee in one of three office locations (Fort Wayne, IN; Canfield, OH; Waco, TX). The starting salary for this position is $60,000-$70,000.

    Essential Duties And Responsibilities Will Include

    • Lead a software support team, partnering with other Customer Success Support Managers, who are critical in delivering first-in-class customer service.
    • Lead the strategy and vision for the support function, partnering with the CS leadership team to align the team’s direction with the broader mission of the Customer Experience Group.
    • Identify areas for improvement by understanding the underlying root causes of inefficiencies and partnering with the CS teams to provide resolutions,
    • Set career objectives with individual contributors and proactively manage them towards achieving performance objectives (KPIs) while developing the team members against our core competencies.
    • Lead the advancement of Customer Success processes by maximizing efficiency, values, and customer experiences across the customer base.
    • Ensure attainment of core KPIs - CSAT, team NPS, and more.
    • Act as a point of escalation to ensure prompt to issues and deficiencies reported by customers.
    • Build strong partnerships across the organization

    Qualified Candidates Should Have

    • 3 Years Financial Institution and/or Call Center Experience
    • 2 Years Management Experience
    • 5 Years Customer facing experience

    Preferred Qualifications

    • Degree in Business, Communications, Information Technology, or a related field.

    Why Sharetec

    Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together. We do our best to make fun a basic part of every day.

    Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays (including your birthday off!), $1,000 employee referral program, 401(k) and 401(k) matching. We like to put the fun in the funds with department and company outings like paid food trucks, baseball games, bowling, and virtual escape rooms.

    Sharetec is an equal opportunity employer.

    #ZR
  • 14 Days Ago
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Desktop Support
  • Samson Software Solutions, INC
  • Evansville, IN CONTRACTOR
  • Title : Deskside Support Location : Evansville IN Responsibilities: REQUIREMENTS: Strong hands on experience needed on end user support for Windows PC and Mac related issues Ability to assign and work...
  • 6 Days Ago
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Network Support Engineer
  • Software People Inc.
  • Porter, IN CONTRACTOR
  • Direct Client Spark-hire Pre-interview Is Required. The Link Will Be Provided.Phone/Skype Hire. Onsite from day 1 Location: Washington DC Duration: 12 monthsThe Senior Network Support Engineer is expe...
  • 6 Days Ago
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Customer Support Agent
  • Pro Hotel Software SARL
  • Morocco, IN FULL_TIME
  • About Us: The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. S...
  • 12 Days Ago
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Siemens position: IT Support 3
  • APN Software Services, Inc.
  • Elkhart, IN FULL_TIME
  • Job title: IT Support 3Duration: 12 months contractWork Location: Elkhart, IN 46515DescriptionProvide daily onsite IT support at the Elkhart. IN and Mishwaka, IN sites, splitting time equally between ...
  • 7 Days Ago
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Systems Specialist Smart Buildings / Automation Support or Level 1 Indianapolis Metro
  • Siemens Digital Industries Software
  • Franklin, IN FULL_TIME
  • Who designs your future? You do. Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, a...
  • 3 Days Ago
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Software Support Manager jobs at Popular Companies

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AmeriCorps Math Tutor - Chicago
  • Saga Education
  • Chicago, IL
  • Employment status/hours: In-Person; Full-time; Monday – Friday (during traditional school hours) Application period: Ope...
  • 6/11/2024 12:00:00 AM
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Key Account Executive - Located in West Des Moines, IA
  • Mediacom Communications Corporation
  • West Des Moines, IA
  • Located in West Des Moines, IA Position: Key Account Executive Who we are: Since 1995, Mediacom Communications has becom...
  • 6/11/2024 12:00:00 AM
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National Sales Associate, OnMedia - Located in West Des Moines, IA
  • Mediacom Communications Corporation
  • West Des Moines, IA
  • Located in West Des Moines, IA Position: National Sales Associate, OnMedia Who we are: Since 1995, Mediacom Communicatio...
  • 6/11/2024 12:00:00 AM
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Internet Tech Support Representative I
  • Mediacom Communications Corporation
  • West Des Moines, IA
  • Position : Internet Technical Support Representative I Who we are: Since 1995, Mediacom Communications has become a coas...
  • 6/11/2024 12:00:00 AM
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Product Support Specialist I - City of Industry, CA
  • Mitutoyo
  • Hacienda Heights, CA
  • Position Summary Perform functions to provide technical support for company products and software to end users, distribu...
  • 6/8/2024 12:00:00 AM
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Customer Success Software Support Manager
  • ShareTec
  • Fort Wayne, IN
  • Job Description Job Description Description: Sharetec is looking for a Customer Success Software Support Manager to join...
  • 6/7/2024 12:00:00 AM
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Customer Success Software Support Manager
  • ShareTec
  • Waco, TX
  • Job Description Job Description Description: Sharetec is looking for a Customer Success Software Support Manager to join...
  • 6/7/2024 12:00:00 AM
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Customer Success Software Support Manager
  • ShareTec
  • Canfield, OH
  • Job Description Job Description Description: Sharetec is looking for a Customer Success Software Support Manager to join...
  • 6/7/2024 12:00:00 AM
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About Indiana

Indiana /ˌɪndiˈænə/ (listen) is a U.S. state located in the Midwestern and Great Lakes regions of North America. Indiana is the 38th largest by area and the 17th most populous of the 50 United States. Its capital and largest city is Indianapolis. Indiana was admitted to the United States as the 19th U.S. state on December 11, 1816. Indiana borders Lake Michigan to the northwest, Michigan to the north, Ohio to the east, Kentucky to the south and southeast, and Illinois to the west. Before becoming a territory, various indigenous peoples and Native Americans inhabited Indiana for thousands of ye...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$113,148 to $160,347

Most Popular Cities in Indiana for Software Support Manager Jobs

What does a Software Support Manager do?

Software Support Manager in Fort Myers, FL
Need help with your IRIS accountancy or payroll solution? Speak to our friendly support team via email or phone.
January 28, 2020
Software Support Manager in Hopkinsville, KY
The IT Systems Manager will ideally have the following experience.
February 21, 2020
Software Support Manager in Huntington, NY
Hexagon PPM is seeking a highly motivated customer service-oriented technical support individual.
December 26, 2019