Software Support Manager jobs in Colorado

Who is KORE Software?

KORE Software stands as a leading innovator in business intelligence platforms, specifically designed for the sports and entertainment industries. Founded in 2002, the company has become a global leader in providing comprehensive solutions that include customer relationship management (CRM), sponsorship and partnership management, ticketing and event management, data warehousing, and analytics.

KORE Software is dedicated to revolutionizing how sports and entertainment organizations connect with their audiences, offering unparalleled tools for engagement marketing, data intelligence, and sponsorship management. The company's recent expansion and brand evolution reflect its commitment to growth and innovation in the industry.

Why work at KORE Software?
KORE provides an inclusive, dynamic and engaging environment where your curiosity, creativity and passion can thrive. We foster innovation, we embrace change, and we like a good challenge!

Our talented and friendly staff are united by a love for technology and providing best-in-class products and services to our customers.

This is a place where your voice will be heard, a place where we value your opinion, and a place where you can drive change in a fun and fast-paced team.

Are you ready?

Our Values

We operate with transparency. We communicate and act with resolute honesty, integrity, and respect.

We are accountable. We take ownership in the quality of our work and can be counted on to deliver.

We commit to our customer. In all that we do, our customer is our priority. We are fanatical about serving both our internal and external customers.

We embrace change. We are unafraid of questioning assumptions and believe that growth and innovation flourish when challenging the status quo.

Job Description

We are seeking a skilled Technical Support Engineer with expertise in SQL, stored procedures, data flow, and data analysis to join our team. The ideal candidate will also have a strong background in customer service and familiarity with Tableau reports or PowerBI, as well as experience with Azure, AWS, New Relic, and Data Dog.

Duties and Responsibilities

- Provide technical support to customers, troubleshooting and resolving issues related to data flow, SQL queries, stored procedures, and data analysis.

- Interact with customers to understand their technical issues, provide solutions, and ensure customer satisfaction.

- Work closely with the development team to escalate and resolve complex technical issues.

- Utilize Tableau reports or PowerBI to analyze data and provide insights to customers.

- Assist in monitoring and optimizing system performance using tools like New Relic and Data Dog.

- Collaborate with the team to improve support processes and documentation.

Qualifications

- Bachelor's degree in Computer Science, Information Technology, or related field.

- Strong proficiency in SQL, including writing and optimizing queries and stored procedures.

- Excellent customer service skills with a focus on problem-solving and communication.

- Experience with data flow, data analysis, and reporting tools such as Tableau or PowerBI.

- Familiarity with cloud platforms like Azure and AWS.

- Nice to have: Experience with monitoring tools like New Relic and Data Dog.

Additional Details

If you are a technical support engineer with a strong background in SQL, data analysis, customer service, and familiarity with Tableau, PowerBI, Azure, AWS, New Relic, and Data Dog, we encourage you to apply. Join our team and help us deliver exceptional technical support to our customers.