Patient Experience Manager jobs in Ohio

• Effective communication with patients, families, leaders and physicians to garner feedback for the patient experience
• Daily track and monitor patient experience data to collaborate with departmental leaders and create action plans with measurable success indicators
• Research best patient care practices, collaborating with patient care experience managers across Kettering hospitals and utilize Press Gainey Analytics for insights into other hospital organizations for broader perspectives
• Prepare and facilitate monthly patient experience review sessions communicating the HCAHPS performance survey data and comments to department leaders, along with proposed solutions for identified issues or areas of improvement
• Utilize GAP Analysis to improve the clinician / patient interaction for patient safety

• RN with a Bachelor of Science in Nursing
• Five years or more experience in clinical hospital environment, ideally in a high acuity, critical care units such as the ED, ICU, Ambulatory Surgery, or the OR
• Patient and family experience focused
• Demonstrated positive interpersonal communication and critical thinking skills – you will be called upon to share examples
• Preferred certified Patient Experience Professional (CPXP)

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.