Patient Experience Manager jobs in Minnesota

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SR PATIENT EXPERIENCE MANAGER- ROCHESTER, MN
  • Compass Group Careers
  • Rochester, MN FULL_TIME
  • Morrison Healthcare

    Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices® wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.

    Job Summary

    Job Summary:

    Working as the Regional Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores. You will also monitor all matters relating to account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals, and future business growth plans.

    Key Responsibilities:

    Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance

    Maintains and supports client satisfaction at a level that ensures account retention

    Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs

    Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success

    Conducts frequent on-site audits of high incentive/high risk accounts to confirm implementation of Compass One patient satisfaction strategies

    Connects with National Director, Patient Experience and the other Regional Patient Experience Managers regularly to discuss obstacles, national trends, national efforts, region goals, and progress

    Assist with Sales VP and/or Sales Directors in the bid and selling process as required

    Visit selected priority accounts on a regular basis to ensure that a sharing and exchange of ideas and experiences occurs

    Assists in the HR planning process to support implementation of strategies and tactics including proper staffing levels

    Interviews and assists in the selection of on-site Patient Experience leaders

    Works with on-site management team to develop the region's patient satisfaction plan for customer service initiatives and ensures its successful implementation

    Coaches and evaluates on-site Patient Experience Managers; provides continuous feedback on performance and applies appropriate developmental tools to assist in their individual growth

    Preferred Qualifications:

    Bachelor’s Degree in healthcare administration, hospitality, hotel and restaurant, and/or business or equivalent combination of education and experience

    5-7 years experience in service-oriented operations; hospitality and/or healthcare experience preferred

    Good coaching and on the job training skills required

    Excellent organizational skills and ability to multi-task essential

    Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook

    Exhibits initiative, responsibility, flexibility and leadership

    Fiscal and budgetary skills

    Apply to Morrison Healthcare today!

    Morrison Healthcare is a member of Compass Group USA

    Click here to Learn More about the Compass Story

     

    Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

     

    Associates at Morrison Healthcare are offered many fantastic benefits.

    • Medical
    • Dental
    • Vision
    • Life Insurance/ AD
    • Disability Insurance
    • Retirement Plan
    • Flexible Time Off
    • Holiday Time Off (varies by site/state)
    • Associate Shopping Program
    • Health and Wellness Programs
    • Discount Marketplace
    • Identity Theft Protection
    • Pet Insurance
    • Commuter Benefits
    • Employee Assistance Program
    • Flexible Spending Accounts (FSAs)

    Applications are accepted on an ongoing basis.

    Morrison Healthcare maintains a drug-free workplace.

    Req ID:  1315965

    Morrison Healthcare 

    CHARRISSE FULLER 

    [[req_classification]] 

  • 5 Days Ago

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Vice Chair, Quality - Patient Experience
  • Mayo Clinic School of Health Sciences
  • Rochester, MN FULL_TIME
  • Why Mayo ClinicMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also ...
  • 3 Days Ago

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Regional Account Manager
  • Candidate Experience site
  • Finland, MN FULL_TIME
  • Regional Account Manager In this key role, you will manage, direct and drive direct sales into Commercial Accounts. Create and implement strategic plans focused on attaining enterprise-wide deployment...
  • 18 Days Ago

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Inside Regional Account Manager
  • Candidate Experience site
  • Finland, MN FULL_TIME
  • Internal Regional Sales Manager – IRAM Based out of London or Reading The Company: www.fortinet.com From the start, the Fortinet vision has been to deliver broad, truly integrated, high-performance se...
  • 18 Days Ago

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Major Acct Manager
  • Candidate Experience site
  • Santiago, MN FULL_TIME
  • Skills & Qualifications Proven ability to sell solutions to Government Enterprise Accounts. A proven track record of quota achievement and demonstrated career stability. Experience in closing large de...
  • 20 Days Ago

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Named Acct Manager
  • Candidate Experience site
  • Santiago, MN FULL_TIME
  • Skills & Qualifications Previous experience designing business plans and market strategies to increase sales, especially with solutions. A proven track record of quota achievement and demonstrated car...
  • 1 Month Ago

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Patient Experience Manager 2
  • Sodexo
  • ARLINGTON, VA
  • Unit Description: Let your passion for people be the driver of your success at Sodexo. Through your leadership, your tea...
  • 6/12/2024 12:00:00 AM

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Patient Experience Manager 1
  • Sodexo
  • WORCESTER, MA
  • Unit Description: Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal...
  • 6/11/2024 12:00:00 AM

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Patient Experience Manager - Somerset, NJ
  • Compass Group
  • New Brunswick, NJ
  • Patient Experience Manager - Somerset, NJClick Here to Apply OnlineJob Description Crothall Healthcare Salary: $60,000Ot...
  • 6/11/2024 12:00:00 AM

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Patient Experience Manager - Elmhurst, NY
  • Compass Group
  • Elmhurst, NY
  • Patient Experience Manager - Elmhurst, NYClick Here to Apply OnlineJob Description Crothall Healthcare Salary: 62,400 - ...
  • 6/11/2024 12:00:00 AM

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Patient Experience Manager 2
  • Sodexo
  • PHILADELPHIA, PA
  • Unit Description: Working together, supporting your team, reaching for the best in a high-volume, high paced environment...
  • 6/10/2024 12:00:00 AM

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Patient Experience Manager (Concierge)
  • University of Miami Miller School of Medicine
  • Miami, FL
  • Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click he...
  • 6/8/2024 12:00:00 AM

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Patient Experience Manager (Concierge)
  • University of Miami
  • Miami, FL
  • Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click he...
  • 6/8/2024 12:00:00 AM

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PATIENT EXPERIENCE MANAGER, Houston, TX
  • Compass Group USA Inc
  • Houston, TX
  • Morrison Healthcare Position Title: PATIENT EXPERIENCE MANAGER (TXMedCtr), Houston, TX Salary: $52,000 - $63,000 Morriso...
  • 6/8/2024 12:00:00 AM

Minnesota (/ˌmɪnɪˈsoʊtə/ (listen)) is a state in the Upper Midwest and northern regions of the United States. Minnesota was admitted as the 32nd U.S. state on May 11, 1858, created from the eastern half of the Minnesota Territory. The state has a large number of lakes, and is known by the slogan the "Land of 10,000 Lakes". Its official motto is L'Étoile du Nord (French: Star of the North). Minnesota is the 12th largest in area and the 22nd most populous of the U.S. states; nearly 60% of its residents live in the Minneapolis–Saint Paul metropolitan area (known as the "Twin Cities"). This area i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Experience Manager jobs
$78,074 to $121,245

Patient Experience Manager
Serves as a resource and advisor to department staff and hospital leaders regarding project management including in the areas of patient experience and change management and including relevant tools and practices.
March 26, 2022
Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize.
March 26, 2022
Collaborates with internal & external experts to implement evidence-based Service Excellence / Patient Experience tools and processes throughout acute care hospitals.
March 22, 2022
Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.
February 14, 2022
Develops, coordinates, implements and evaluates content related to patient experience programs offered across the organization to all personnel, leadership as well as front line staff in clinical and administrative settings.
January 08, 2022
Collaborate with leadership and medical staff to develop and implement strategic initiatives, identifying and establishing long-and short-term priorities that improve the patient, provider and team member experience.
October 27, 2021