Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
This is a Contact Center job where you will have your own private cubicle workspace. The Contact Center Specialist provides the primary contact for social service program specific education, technical assistance and support to state agency customers.
Duties include but are not limited to:
**This position may also be eligible for remote or hybrid work.**
Job Requirements---
Required Education: High School Diploma or GED, AND:
Skills:
Certifications:
Advertised Physical/Environmental Requirements:
Supervision: None
Departmental Preferences:
TO BE CONSIDERED FOR THIS JOB PLEASE APPLY ON OUR WEBSITE
www.jobs.ou.edu - with job #240840
Job Type: Full-time
Pay: $16.00 - $16.50 per hour
Schedule:
Ability to Commute:
Ability to Relocate:
Work Location: In person