Outbound Contact Center Supervisor jobs in Arkansas

An Outbound Contact Customer Success Manager (CSM) supports our customers as they transition from sales prospects to active users of our platform.

CMS’s focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with Outbound Contact.

• Leading and coordinating customer onboarding process for new Outbound Contact customers. 
• Preparing and executing customer training using Outbound Contact best practices. 
• Monitoring the Outbound Contact support queues. 
• Setting up and managing client campaigns for managed clients. 
• Ensuring great client experience for all customers – managed and self managed clients.
• Identifying new business opportunities for existing customers. 
• Continuously improving customer experience and providing feedback to management. 

Key Requirements

• You have prior experience in a similar role with a solid track record of customer service and support.
• You are comfortable using marketing automation platforms and CRM’s (i.e.. Salesforce, Hubspot, Zoho CRM).
• You have a proven track record in building good client relationships and meeting/exceeding account management goals.
• You possess excellent communication & interpersonal skills.
• You are results-driven, tenacious, and a strong team player.