Order Fulfillment Manager jobs in North Carolina

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

We are currently looking for an IT Manager, Enterprise & Wholesale Order Fulfillment to join our growing team. In this role, you will oversee our enterprise and wholesale order end-to-end fulfillment process including provisioning of the network, activation of the products and services. Products include but not limited to Ethernet, SDWAN and TDM. You will be responsible for the design of our process workflows, network inventory modeling, designing the solutions for the assignment of the physical and logical circuits and activation of the circuits. You will also have an opportunity to lead a team of highly motivated engineers, review and evaluate their work, provide inputs and solutions to technical challenges. 

This position will report directly to the Director, Order Fulfillment.

As an IT Manager, Enterprise & Wholesale Order Fulfillment, your duties and responsibilities will include:

• Lead the design and implementation of order fulfillment workflows and inventory systems
• Strong understanding of the Service Now flow designer framework
• Strong understanding in Layer 1, 2, 3 Inventory modeling process and provisioning
• Coordinate and drive the delivery across IT and Business partners in a multi-vendor environment through the SDLC – requirements, architecture, design, development, testing, deployment, and support
• Hands-on involvement as needed in all areas of SDLC – development, debugging, verification and testing, production monitoring and performance analysis
• Lay out enterprise architecture and design for systems and applications spanning multiple departments and organizations
• Review, document and publish the architecture, interfaces, and design documents based on sessions with IT and business partners and existing artifacts
• Translate business requirements to software specification and requirements
• Track and manage IT KPIs and OKRs; leverage the larger delivery ecosystem to drive target achievement
• Generate reports and metrics for IT and business reviews, preparing updates for executive leadership
• Work closely with senior management, analyzing long-term business goals and suggesting ways the organization might achieve these goals with technology
• Influence, negotiate, build consensus, and align with peer engineering, product, business teams and vendor partners on solutioning and implementation
• Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor's degree in computer science or related field
• 8 years of development experience with JAVA, J2EE including the ability in troubleshooting various environment issues
• 5 Years of development experience with Service Now flow designer
• 3 Years of experience in automating the Ethernet, TDM, Optical Inventory, Provisioning and Activation process
• 3 years of design and development in the OSS/BSS space around Inventory Management, provisioning, and activation
• Experience leading software development lifecycle including concept, design, prototyping, integration, testing, and production release
• Network certifications such as CCNA/CCNP

BONUS POINTS FOR:

• Experience with GCP, Azure or AWS
• Experience with Graph DB to model the network such as Neo4J

#LI-SS1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice