Order Fulfillment Director jobs in Pennsylvania

Description

Job Summary:

This position is a key senior management position responsible for all areas of assigned operations and requires heavy involvement in the oversight, approval and planning processes of the following areas: cost efficiency, maintaining staffing levels, monitoring and improving levels of productivity and quality, providing senior management with vital reports and maintain a P&L for the warehouse and operations.

Essential Job Functions:

· Ability to drive, review, development and implementation of operational process to increase productivity and reduce cost

· Accountable for warehouse operations, including but not limited to, introduce and expand consistent operation practices across the business to significantly improve productivity, quality, and profitability

· Provide analysis of business results to Chief Operating Officer on a periodic basis

· Participate in the strategic planning process of operations

· Plan and review upgraded systems and procedures

· Identify, analyze and make recommendations to correct any arising issues

· Participate in freight negotiations as needed

· Responsible for monitoring agreed operating metrics regarding units processed per hour, quality levels, and revenue per hour as well as revenue per square foot

· Create and operate within budget

· Responsible for all inbound/outbound transportation operations

· Establish and modify as necessary, all policies and procedures for operation departments

· Generate purchase requests for materials required for operations

· Provide time and motion pricing to the sales department

· Manages the oversight of the allocation of labor hours throughout the warehouse weekly

· Review client pricing and contractual commitments to assure compliance.

· Establish quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identify opportunities for improvement.

· Reviews, analyzes, and evaluates business procedures.

· Implements policies and procedures that will improve day-to-day operations.

· Responsible for safety and training, and ensures work environments are adequate and safe.

· Oversees department ensuring each is reaching goals set by departmental and company leadership.

· Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.

· Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.

· Improves customer service and satisfaction through policy and procedural changes.

· Leads coordination and integration of efforts amongst operations, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.

· Projects a positive image of the organization to employees, customers, industry, and community.

· Performs other related duties as assigned.

Qualifications

Required Skills/Abilities:

• Strong interpersonal and relationship building skills
• Superior verbal and written communication and interpersonal skills.
• Critical thinking and problem-solving skills, with proven ability to develop effective process for new, and difficult operation problems
• Proficient in Microsoft Office Suite or and working with WMS systems
• Experience in shipping consumer product to retail, distribution centers, and direct to consumer. Including the accompanying skills of EDI labeling, charge back avoidance, routing guide adherence, multi shipper/courier environment
• Experience as a team builder, leader, coach & motivator
• Bilingual in English and Spanish a plus but not required
• Thorough understanding of practices, theories, and policies involved in business and finance
• Superior managerial and diplomacy skills
• Excellent organizational skills and attention to detail
• Excellent analytical, decision-making, and problem-solving skills.

Education and Experience:

• Minimum 5 years of demonstrated senior level operations or related leadership experience

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.
• Must be able to navigate various departments of the organization’s physical premises.

Job Type: Full-time

Pay: $83,200.00 - $116,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime