Order Fulfillment Director leads and directs the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Director develops scalable business processes and customer service standards to deliver efficient order processing. Implements order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Director establishes inventory monitoring procedures to track and trigger actions that will maintain appropriate levels of products. Partners with stakeholders to identify conditions impacting the fulfillment workflow and to develop effective solutions. Requires a bachelor's degree. Typically reports to senior management. The Order Fulfillment Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Order Fulfillment Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Description
1. Order Processing analyzing order volume to create batches that increase efficiency on production floor.
2. Process orders with minimal errors to support the production process.
3. Troubleshoot and resolve problems to ensure client needs are met.
4. Provide production lead real time support for problems incurred on the production floor while packing orders.
5. Ensure data integrity of orders and supporting processes.
6. Identify areas of process improvement to streamline functions within the order processing department.
7. Implement the process of batching orders, printing orders, correcting bad addresses, and confirming orders and reporting out daily progress in End of Day reports.
8. Utilize the database system 3PL to process orders and track them throughout the order processing process.
9. Utilize the labeling system of ADSI to print and monitor order labeling process.
10. Maintain equipment in order processing department.
Requirements