Operations Research Analysis Supervisor oversees the collection and analysis of data to evaluate operational difficulties and make recommendations to solve problems. Guides modeling and evaluation processes to determine the effectiveness of current operational activities and to determine problem areas and develop solutions. Being an Operations Research Analysis Supervisor acts as advisor to operations research team regarding projects, tasks, and operations. Requires a bachelor's degree. Additionally, Operations Research Analysis Supervisor typically reports to a manager. The Operations Research Analysis Supervisor manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be an Operations Research Analysis Supervisor typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
You are detail oriented with excellent communication skills and have the ability to meet deadlines, have at least one year of customer service experience, with additional experience using Microsoft systems. This is the team for you!
As a Payment Research Operations Specialist on the Payments Lifecycle team at JPMorgan Chase, you will investigate and resolve routine errors and make monetary adjustments to customer accounts within established policies and procedures. These disputes may be a result of an encoding error, a misposted payment, duplicate payments or unauthorized payments. You will review customer documentation along with utilizing various systems working towards the resolution of the dispute. You will also be contacting banks and other agencies to assist in the resolutions. You will also input and retrieve data from online computer systems.
Job Responsibilities
Required Qualifications, Capabilities, and Skills
Preferred Qualifications, Capabilities, and Skills