Nurse Supervisor - Phone Triage supervises the day-to-day operations and coordinates activities of nursing teams in a nurse triage call center. Plans work schedules and monitors call levels to ensure sufficient staffing and adherence to protocols. Being a Nurse Supervisor - Phone Triage responds to escalated problems and may provide patient care evaluations and guidance to nurses. Typically requires a bachelor's degree in nursing. Additionally, Nurse Supervisor - Phone Triage requires Registered Nurse (RN). Typically reports to a manager or head of a unit/department. The Nurse Supervisor - Phone Triage supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Nurse Supervisor - Phone Triage typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Job Overview:
Alabama Medical Group is seeking a dedicated RN Triage Nurse to join our healthcare team. The Triage Nurse will be responsible for assessing patients' conditions over the phone to determine the urgency of medical needs and provide appropriate guidance.
Responsibilities:
- Talks directly to patients on the telephone and then directs them to emergency rooms or to see their physician during office hours.
- Performs evaluations of the patient situation to estimate severity of illness and/ or injury and determines urgency of seeing the patient based on assessment and familiarity with patients condition and history. Confers with physician as needed.
- Communicates physician advice/instructions to patients over the phone including giving information about abnormal labs and physician assessments, interventions, medication prescriptions and test results and documenting these in the EMR.
- Collaborate with healthcare professionals to ensure quality patient care.
Qualifications:
- Valid RN license with proven experience in a similar role
- Proficiency in conducting patient assessments and triaging based on urgency
- Knowledge of primary care principles and practices
If you are a compassionate nurse with excellent triage skills and a commitment to providing high-quality patient care, we encourage you to apply for this rewarding opportunity.
Job Type: Full-time
Benefits:
Medical specialties:
Physical setting:
Standard shift:
Weekly schedule:
Work Location: In person