Nurse Manager - Phone Triage manages the day-to-day operation of a nurse triage call center and implements established policies, procedures, and service models. Uses performance and quality standards to achieve and maintain required care delivery levels. Being a Nurse Manager - Phone Triage monitors operations with call data analysis to identify trends, measure productivity, and respond to increases in demand for services. Conducts recruitment and selection activities to maintain optimum levels of nursing staff. Additionally, Nurse Manager - Phone Triage ensures compliance with nursing staff standards for competencies, assessments, licensure, certifications, and other annual training. Responds to escalated problems and may provide patient care evaluations and recommend responses. Typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a director. The Nurse Manager - Phone Triage manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Nurse Manager - Phone Triage typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
About us
We are professional, agile and customer-centric.
Our work environment includes:
```Duties```
- Conduct outbound calls to potential customers from provided call lists
- Present and promote products or services to prospective customers
- Follow scripts and guidelines to effectively communicate product features and benefits
- Answer customer questions and address concerns in a professional and courteous manner
- Record customer information, including details of inquiries, comments, and complaints
- Maintain a high level of product knowledge to effectively address customer inquiries
```Experience```
- Previous experience in phone repair is
- Familiarity with technical support and troubleshooting is a plus
- Knowledge of mobile devices, Android, and Windows operating systems is beneficial
- Ability to read and interpret schematics for field service support is a plus
- Experience with retail sales or customer service is an advantage
Skills:
- Excellent communication skills, both verbal and written
- Strong persuasive and negotiation abilities
- Ability to work independently and meet sales targets
- Proficient in using computer software for data entry and tracking purposes
- Familiarity with hand tools for basic equipment troubleshooting and repairs
- Ability to adapt to different customer personalities and handle objections effectively
We offer competitive compensation based on experience.
If you are motivated, have excellent communication skills, and enjoy connecting with people over the phone, we would love to hear from you! Please submit your resume for consideration.
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 30 per week
Benefits:
Schedule:
Supplemental pay types:
Application Question(s):
Ability to Commute:
Work Location: In person