Nurse Manager - Phone Triage manages the day-to-day operation of a nurse triage call center and implements established policies, procedures, and service models. Uses performance and quality standards to achieve and maintain required care delivery levels. Being a Nurse Manager - Phone Triage monitors operations with call data analysis to identify trends, measure productivity, and respond to increases in demand for services. Conducts recruitment and selection activities to maintain optimum levels of nursing staff. Additionally, Nurse Manager - Phone Triage ensures compliance with nursing staff standards for competencies, assessments, licensure, certifications, and other annual training. Responds to escalated problems and may provide patient care evaluations and recommend responses. Typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a director. The Nurse Manager - Phone Triage manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Nurse Manager - Phone Triage typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Overview:
Alabama Medical Group is seeking a dedicated RN Triage Nurse to join our healthcare team. The Triage Nurse will be responsible for assessing patients' conditions over the phone to determine the urgency of medical needs and provide appropriate guidance.
Responsibilities:
- Talks directly to patients on the telephone and then directs them to emergency rooms or to see their physician during office hours.
- Performs evaluations of the patient situation to estimate severity of illness and/ or injury and determines urgency of seeing the patient based on assessment and familiarity with patients condition and history. Confers with physician as needed.
- Communicates physician advice/instructions to patients over the phone including giving information about abnormal labs and physician assessments, interventions, medication prescriptions and test results and documenting these in the EMR.
- Collaborate with healthcare professionals to ensure quality patient care.
Qualifications:
- Valid RN license with proven experience in a similar role
- Proficiency in conducting patient assessments and triaging based on urgency
- Knowledge of primary care principles and practices
If you are a compassionate nurse with excellent triage skills and a commitment to providing high-quality patient care, we encourage you to apply for this rewarding opportunity.
Job Type: Full-time
Benefits:
Medical specialties:
Physical setting:
Standard shift:
Weekly schedule:
Work Location: In person