Network Control Center Supervisor supervises network control technicians in the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs. Oversees routine testing, configuration changes, or network hardware or software upgrades. Being a Network Control Center Supervisor ensures network traffic and performance monitoring processes are running to identify and troubleshoot any issues. Responds to incidents using standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Additionally, Network Control Center Supervisor coordinates with vendors and service providers to ensure required service and quality levels are delivered. Requires a bachelor's degree. Typically reports to a manager. The Network Control Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Network Control Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
The Supervisor of Clinical Laboratories supports the mission, goals and strategic plan of Nevada Donor Network, Inc. (NDN) by providing oversight of daily laboratory operations, overseeing new test development and implementation, technologist training and participating in the daily performance, analysis and reporting of clinical laboratory testing.
ESSENTIAL FUNCTIONS
Essential Functions Statement(s):
· Supervises and participates in the day-to-day performance, analysis and reporting of clinical testing.
· Identifies and assists in resolving operational and technical problems.
· Evaluates and makes recommendations for new equipment, supplies and reagents and implements their application.
· Works with the Director to develop protocols for technical training and evaluation of competency for testing personnel.
· Heads special projects as assigned.
· Assists in the writing and updating of the technical procedure manual and QC procedures.
· Works with the Director and Technologist III – Technical Specialist to evaluate and select new tests and test procedures, performs validation studies, and analyzes data for validation and quality control (QC)/quality assurance (QA) procedures.
· Works with Technologist III – Quality Systems Specialist for updating QC/QA records and forms and to ensure laboratory maintains compliance with ASHI, UNOS, CLIA, CAP, State of Nevada and other applicable standards/regulations.
· Routinely oversees preparation and quality control of reagents, kits, etc.
· Performs specimen processing as needed.
· Evaluates a given patient’s immunologic and serologic history, determines appropriate battery of tests, recommends additional testing if necessary, advises physicians regarding
selection of optimum recipient/donor pairs during periods of “call-back” without supervision.
· Communicates results and interpretations with the UMC nephrologists and surgeons for a variety of tests.
· Analyzes results, facilitates patient chart review and creates reports.
· Participates in on-call technologist rotation as needed.
· Participates and assists in coordinating proficiency testing exercises.
· Serves as the department AOC as needed.
· Performs direct report performance evaluations and other personnel related tasks (e.g., PIPs and tracking performance).
· Participates in Strategic Planning process.
· Makes recommendations for process improvements, and facilitates Plan do Study Act (PDSA).
· Performs mock inspections of various laboratory areas.
· Performs other related duties as required/requested.
Competency Statement(s) - Company Specific
Understand and commit to the following:
o Organizational Core Purpose: To save and heal lives.
o Core Values: Relentless, Joyful, Selfless.
o Strategic Anchors: Mutually beneficial partnerships, diverse revenue streams and get to yes: every donor every time.
Team Builder - Ability to convince a group of people to work toward a goal.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Accountability - Ability to accept responsibility and account for his/her actions.
Judgment - The ability to formulate a sound decision using the available information.
Adaptability - Ability to adapt to change in the workplace.
Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
Compliance Ability of the individual to be in accordance with established guidelines, policy, standards, or legislation.
SKILLS & ABILITIES
Education: Bachelor's Degree (four-year college or university) in laboratory science. Experience: Six (6) years full-time laboratory experience including at least five (5) years HLA experience. Previous leadership experience preferred.
Computer Skills: Working knowledge of Microsoft Word, Excel, and PowerPoint required. Knowledge of relevant medical terminology is preferred. Experience with database applications preferred.
Certificates & Licenses: Nevada General Supervisor License required; Certified Histocompatibility Specialist (CHS) certification required; MLS/MT certification preferred.
Other Requirements: Meets current state, federal and other regulatory agency (American Society for Histocompatibility and Immunogenetics (ASHI)) educational/experience requirements. Required to have a personal cell phone. Occasionally required to travel by personal auto to meet all of the duties and responsibilities of the position.